07-05-2011 02:35 PM
Getting Fax failure, unable to send or receive.
Had this same problems a few months ago and HP support had me reset the printer to solve the problem.
Printer no longer under warranty and I did not save the info on how to reset the printer.
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07-06-2011 04:28 PM
Thank you for the response but it did not fix the problem. Went through all of the steps with no good results.
Sometime last year I had the same issue and was fixed through a HP Chat because I was still under warranty.
My fault for not saving the chat document.
07-06-2011 05:55 PM
07-09-2011 10:02 AM
That did the trick kind sir.
After the # and 6 key reset, I ran the fax test and everything passed.
Thanks again. Will not forget that combination again in case the problem happens again.