Question
Reply
 
Top Student
LouG
Posts: 5
Member Since: ‎06-23-2009
Message 1 of 6 (21,488 Views)
Accepted Solution

How do I reset my hp officejet 6500 e709n All-In-One

Getting Fax failure, unable to send or receive.

Had this same problems a few months ago and HP support had me reset the printer to solve the problem.

Printer no longer under warranty and I did not save the info on how to reset the printer.

Thank you.

Master's Graduate
kikokixz
Posts: 397
Member Since: ‎12-26-2008
Message 2 of 6 (21,483 Views)

Re: How do I reset my hp officejet 6500 e709n All-In-One

Hi,

 

 Use this troubleshooting document, click here.

Kiko
Top Student
LouG
Posts: 5
Member Since: ‎06-23-2009
Message 3 of 6 (21,479 Views)

Re: How do I reset my hp officejet 6500 e709n All-In-One

Thank you for the response but it did not fix the problem. Went through all of the steps with no good results.

Sometime last year I had the same issue and was fixed through a HP Chat because I was still under warranty.

My fault for not saving the chat document.

Lou

Master's Graduate
kikokixz
Posts: 397
Member Since: ‎12-26-2008
Message 4 of 6 (21,474 Views)

Re: How do I reset my hp officejet 6500 e709n All-In-One

Can you still remember that you press and hold # and number 6 buttons on the printer to perform the reset that the HP chat support had told you before???
That's the reset I know of. You unplugg the power cord while the unit is on, and then press and hold the buttons # and 6 while replugging the power cord. Then wait for the printer to display something like reset and follow the prompts.
 
Kiko
Top Student
LouG
Posts: 5
Member Since: ‎06-23-2009
Message 5 of 6 (21,462 Views)

Re: How do I reset my hp officejet 6500 e709n All-In-One

Thank you Kikokixz. I will give that a try.  I did try doing the # and 9 key process I read someplace else.

Thanks for sticking with me on this.

Lou

 

Top Student
LouG
Posts: 5
Member Since: ‎06-23-2009
Message 6 of 6 (21,439 Views)

Re: How do I reset my hp officejet 6500 e709n All-In-One

That did the trick kind sir.

After the # and 6 key reset, I ran the fax test and everything passed.

Thanks again. Will not forget that combination again in case the problem happens again.

Lou

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation