06-30-2009 09:39 PM
I am at wits end in trying to figure out how to use HP scan software. I have 3 HP all-in-one machines which all work fine except I can't figure out how to use the scan software. The basic issue is there seems to be no way to set size, resolution, exposure level, color vs black & white, etc in advance of a scan. I have fussed with this for a few years and always give up and use a non-HP scanner as I have done today. I'm hoping it's not just poor software but rather there is something basic that I don't understand. My machines are HP Laserjet 3050 & 3390 and an HP Inkjet J5750.
My normal scans needs are 8.5X11 inch documents with a BW pdf output.
06-30-2009 10:48 PM
Before yesterday, I had only ever scanned pictures with my HP 7410 all-in-one. Last night and this morning, for several hours, I set about learning how to scan documents to PDF files. What a frickin nightmare.
I'm using a new iMac with the latest Mac OS and fully updated HP software. I just switched from PC, and, as far as I can tell, the HP software for both platforms is pretty similar in its capabilities, so what I have to say probably applies to PC.
I think I was having the same issue you are having. Using HP Scan Pro, you can create and save "Profiles" that are supposed to include things like resolution, size, etc. But I tried every way under the sun, and could not create a basic Profile for scanning basic 8.5" x 11" documents in black and white. Even if I get the first page that size, subsequent pages in the same scanned PDF automatically revert to 8.5" x 11", even if I'm not trying to use the whole Profile thing. And the resolution settings are often overridden to a higher resolution when I click "Accept."
After playing with Scan Pro endlessly, I think the inability to set certain parameters for repeated scans comes down to limitations in the software. If I'm wrong about that, if there is a way to set up a profile with specific Profile with size and resolution settings locked-in, I'd sure like to hear about it.
06-30-2009 10:57 PM
07-01-2009 12:45 AM
07-01-2009 01:49 AM
Okay, I just went through uninstalling and reinstalling all of my HP software. I then went in and tried to set up a Profile specifying the dimensions and resolution I wanted. But, once I did that, and scanned again using the Profile, it won't prompt me for subsequent pages in the scan. If I don't load the profile, it does ask me if I want to scan another page, but, with the Profile loaded, it does not. Also, it always reverts back to 300 dpi although I have specified 100 dpi.
I'm no changing the setting that involves prompting for extra pages to scan from the glass, so it is obviously some sort of quirk of the software. Just trash software from HP that doesn't have enough features to make it useful.
07-01-2009 02:26 AM
07-01-2009 02:56 AM
If anyone else out there reads this... If anyone is alive out there...
I've boiled a large part of the problem down to whenever I set a Profile in HP Scan Pro, using that Profile causes Scan Pro to quit prompting for subsequent pages (pages from the glass) that it otherwise always prompts for. I am NOT changing that setting in my Profile, so I have no idea why loading the Profile does this. If I could get past that one problem, I think I'd be pretty happy with the results. I think it would help the OP, too.
07-01-2009 12:36 PM
I think it may not prompt for additional pages if you have selected the option to automatically save it to a file with a default name. Try the option of having it prompt you for a filename and see if that helps.
As for my issue, it all boils down to not knowing how to scan 8.5X11 pages in black & white in an exposure that is legible. While I seem to be able to select black & white and exposure for the current page, it then uses defaults for the next one. Also, I can't get 8.5X11 size. Typically it will come up 8.43X10.xx with the option of making it smaller but not bigger. It seems like HP scanners are meant for color photos and not for documents???
07-01-2009 05:35 PM
It's interesting that we're both having problems with getting settings to apply to subsequent pages in the same scan. Even when I can get it to prompt for additional pages (when I'm not using a Profile I've saved), it reverts to the full 8.5" x 14" scanner size although I did change the sentence for the first page.
My problem doesn't have to do with the use of a default name. Even if it's something that prompts for a name, it still doesn't ask to scan for subsequent pages if I've loaded a Profile.
Every time I think about this, I question myself and decide that surely it's something I'm doing wrong. Then I spend a couple of more hours trying to get it to work right. Ultimately, unless someone else chimes in with something I just haven't even thought of, I think you and I both are down to this just being the limits of shoddy HP software.
And yes, I do think they're aiming the software more at scanning pictures. The ability to do what you and I are trying to do--scan multiple-page, black and white, 8.5" x 11" documents to PDF--should be one of the easiest, most basic features of scanning software. But it isn't.
07-01-2009 11:33 PM
You and I have arrived at the same conclusion. Like you, I kept thinking there was something simple that I just wasn't getting. I'll give up again for now but will likely come back to it another day.
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