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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-23-2017 10:35 AM

HP Recommended
Product: HP OJ Pro 8600
Operating System: Microsoft Windows 7 (32-bit)

When I use HP Print and Scan Doctor advanced settings has an imprinted check mark to scan as separate pages, whcih I do not want. Most times I am scanning a document to be in one file, and separate pages.

 

Can someone advise how to scan to one file.

 

Thanks,

 

Maltesem

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2017 07:35 AM

HP Recommended

Hi @Maltesem

 

Try this alternative software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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5 REPLIES 5

‎04-23-2017 08:21 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Spoiler
advanced settings has an imprinted check mark to scan as separate pages

Can you Uncheck that?

 

On your scan software, go to Advanced and uncheck that.

 

Hoep that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-24-2017 07:23 AM

HP Recommended
Hi Dean, no I cannot uncheck....that's the problem.

If I have to, I can download the link you previously sent me. I did a few days ago and could scan, then the next day when I used the laptop I had problems bringing up win7, and needed to restore back a week and then everything was ok.

Thanks for your help.

Maltesem.
Was this reply helpful? Yes No

‎04-24-2017 07:35 AM

HP Recommended

Hi @Maltesem

 

Try this alternative software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-24-2017 03:04 PM

HP Recommended

Thanks Dean. The extended scan link worked and into 1 file which is what I need!

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‎04-24-2017 09:22 PM

HP Recommended

Hi @Maltesem,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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