Hp Photosmart 309a Scanning Connectivity

[civilraider]

I have set up a wireless network and can print from my IBM PC to the 309a.  However, I cannot scan from the 309a to the PC or by using the HP Solution screen I cannot initiate the scanning due to the 309a not seeing the PC and the PC indicating the 309a is disconnected.  I disabled the firewall with no success.  I have also truned off the 309a and back on with no success.  Any idea as to why the scanner will not work over the wireless network while the printer function works fine.   

I also scanned directly to a USB drive, howvever the file is a VSF file and is not usable on the PC.

[skyview]

I am surprised no one has replied to you - I have been away for a while so did not see your message

I have a C309a and noted that scanner connection problems seem to have gone away after updating to software version 13

This is downloadable from the HP driver pages - so see when you start up the solution center if you have version 13 ???

If you don't have the latest version completely uninstall your existing installation and reinstall using version 13

[sewfun]

I am having scanning problems too.  Not able to scan from C309a product.  HP Solutions screen is blank.  HP tech as uninstalled and restalled. Now have version 13.  Says some problem with communication between flash player.  Did see today, I had a version 12.  Uninstalled.  Is there another driver I may need to get this to work? 

[skyview]

Sewfun

Now you have installed version 13 of the c309a software which uses solution center 13 please explain exactly what works now and exactly what doesn't work

[Navbond007]

Hi,

In order to scan from the front panel of the product, scan from Solution Center should be working first. What error do you get while scanning? Are you able to scan from EWS? You can check more details on scanning from EWS and troubleshooting steps to tackle the scan communication error in the following document .Although this doc might not refer to the error message that you're getting while doing a scan, the steps should still apply

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01806655&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

Thanks

Naveen Kumar

HP Support Engineering Center

Click on yellow KUDOS button to say thanks  

(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

Message Edited by Navbond007 on 10-08-2009 06:17 AM

Message Edited by Navbond007 on 10-08-2009 06:18 AM

Message Edited by Navbond007 on 10-08-2009 06:18 AM

[work2long]

Get msg 'Scan Cannot be Performed Because Another Program or Computer is Using the Networked Device' everytime I first attempt to scan from PC using Solution Center.  If wait a few seconds and try again, it seems to work. Do have 07/09 firmware update installed.  

[Navbond007]

The document link I mentioned in my previous post refers to troubleshooting same error. Here it is again

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01806655&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

Thanks

Naveen Kumar

HP Support Engineering Center

Click on yellow KUDOS button to say thanks

(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

[work2long]

So, every time I want to scan I must: turn off the computer, turn off the product, and then turn off the router, then in the following order, turn on the router, turn on the product, and then turn on the computer?

[Navbond007]

Hi,

You don't need to do that every time you scan. This is just one time when you see the error 'scan cannot be completed...' as the error indicates that if there is another device on the network that is accessing scanner. By turning off and on the devices on the network the IP addresses for individual devices are assigned in order and no 2 devices (IP addressess) will start pinging the scanner at the same time.

Thanks

Naveen Kumar

HP Support Engineering Center

Click on yellow KUDOS button to say thanks

(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

Message Edited by Navbond007 on 10-12-2009 05:26 AM

[KatRoz]

I have a new 309a all in one. Or I should say that I was talked into it as a replacement for my 6150 and it is a remanufactuered unit and that was not disclosed to me before purchase. I can't seem to find if it is the 13 you talk about. It will not put the scans on my computer.