11-22-2012 10:49 AM
Recently my scanner stop working, when I try to scan I get an error message saying the HP Device was not found. Try the following steps......and then try again. I tried all the steps and I can't scan anything. The device is online, it is working, if I try to print from the computer to the printer it prints what I want, but if I try to scan a picture or document it gives me this message. I tried all the suggestions that the screen gives me including uninstalling and reinstalling and still get the same thing. A few weeks ago everything was working fine. Any suggestions on how to get this to work again. The latest updates on my computer was installing MSIE 8.0 and the update for the printer which was supposed to help error in communications. Seems since that update it stopped working correctly.
Thanks for any help
12-14-2012 07:06 AM
My Photosmart C7280 has been working through my MAC pc software perfectly. Today,for some unknown reason I cannot scan via the PC software - "No document Loaded" appears on the Image Capture screen.
The printer function is unaffected and is normal.
If I use the C7280 control panel:
When the 'Scan and Reprint' option is selected , the document is scanned but when the 'Scan to Computer" option is selected "NO SCANNER OPTIONS" error message is displayed on the printer panel.
I am using wireless connection.
11-18-2013 08:50 PM
I previously found help on the internet and got my printer/scanner fixed for a while. I placed a stack of papers in the feeder to scan and it seemed to kick something out and the scanner stopped working.
Wish I could find the download I used before because it did fix my printer for quite a while ...now I need to fix it again
Does anyone have any suggestions? Thanks
11-21-2013 01:59 PM - edited 11-25-2013 11:38 AM
Are you indicating the Print and Scan Doctor? This tool fixes common printer problems for printing and scanning. Please click on this website: Print and Scan Doctor.
If this is not the website you are referencing, then please inform me.