Hp officeject 4315 all in one

[pcwizard]

Hi Jeannyjuly,

You have indicated that you can't scan, so I want to make sure you are not having a hardware failure. What i am looking for is to see if you are able to make a copy to test the hardware?

Can you send a fax from the front panel of the printer?

[Jeannyjuly]

Yes, I can make copies and I can scan using the window's program but I can not fax and scan from the printer panel.

How can I get the information to you.

There is no place to attach a document or picture

[pcwizard]

Hi Jeannyjuly,

Since you are able to scan using the windows program can you scan the fax report, and then attach it to this post for me to review.

What messages do you get when you attempt to fax or scan from the printers control panel?

[Jeannyjuly]

THERE IS NO WAY TO ATTACH A DOCUMENT

I have typed the whole message as is was in one of the replys

The screen on the panel says when I try to scan "No San Options"

The screen on the panel says when I try to fax "Unable to send or receive faxes"

_____________________________________________________________________________________

The Fax test the machine does says:

Your HP device has failed the fax hardware test.

please checck the items below then rerun this test.

On your HP device, turn power off then on and rerun this test.

If the fax hardware test continues to fai and you experience problems sending and receiving faxes, contact HP for support.

Refer to your user guide for more information on the fax test and settings.

Instruction on how to rerun this test:

step 1. press the setup button

step 2. choose the tools menu

step 3. choose the run fax test

                                                                                    CN684GC2CXO4GQ

                                                                                     R0614WxNxbNO

_____________________________________________________________________________________

This program we are using to communicate does not allow attachments so I typed what it said above.

[pcwizard]

Hi Jeannyjuly,

We need to steps back for a second. I need to better understand where the problem lays.

Can you fax (Printer or Software)?

Can you scan (Printer or Software)?

Can you copy?

Do you have the software installed on your computer?

If not, Download and install the following software from the link below

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-40521-2&cc=us&dlc=en&lc=en&...=

[Jeannyjuly]

Can you fax (Printer or Software)? NO

Can you scan (Printer or Software)? Using window's program

Can you copy? YES

Do you have the software installed on your computer?  YES

[pcwizard]

Hi Jeannyjuly,

Ok, we need to do the following to isolate the fax issues.

Step 1. Use new phone cable, if issue remains continue to next step

Step 2. Use a different phone jack, if issue remains continue to next step

Step 3. Connect the printer to a different phone source outside your home (example: Friends or relatives home line)

Let me know what you have found out?