I can't get my 3 in 1 to scan to a file on my computer help Please

[lakedancer]

 I have a 4500 G510n-z

Dell Windows7-64

I tried to do what the help said to do and it didn't work

[Kyle_W]

Are you receiving any kind of error message when you try to scan?

[lakedancer]

after spending hours with a tech online that I paid for and thought it was HP company tech support (I had been deceived online and told my computer and 3 in 1 were going to blow up if I didn't pay $150.00 right away for him to fix it ) I found out that I couldn't do this from the 3 inn only I had to involve my computer now I am completely mixed up.  Do you even know how I ended up with this guy I think I went to google after trying to find a phone number for HP my computer is 2 months old and I shouldn't have had to pay for help  So bottom line I guess I got him to help me I just can't do what I want and perform the action from the machine  Thanks

[Eusibius2]

---

Kyle_W wrote:

Are you receiving any kind of error message when you try to scan?

---

Wait - this is considered a "solution"?? Where's the solution?

[lakedancer]

Oh Kyle thenks for your help the printer install gave an error message "the installation is not complete"  So I reinstalled the disk That didn't work then I found out that the solution was to uninstall and reinstall the disk. I got impatient and sought other help Thanks I will use you first next time.  Sincerely  Dianne

[Kyle_W]

Not a problem Dianne, I'm glad you got everything worked out!

[Eusibius2]

I can't believe this is still considered "SOLVED." 

While it may be solved for the OP, there's no solution actually posted on this thread.  This is very similar to this post:  http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/8-1-0-2147221164-Error/td-p/1408241 - which also has no solution....

[lakedancer]

some tech support guy took control of my computer and did a bunch of stuff I don't know what he did because he moved so fast at any rate it is NOT fixed and I thought it was   Dianne

[Eusibius2]

Hope you didn't pay for tech support if it didnt' work....

[Kyle_W]

lakedancer,

So you are still recieving the error message "installation is not complete"?

Let me know if thats the case or if you are getting a different error message now. This will help me determine what kind of troubleshooting steps we need to take to try and get this taken care of for you.