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Gerrit250
Posts: 5
Member Since: ‎12-03-2012
Message 1 of 8 (3,423 Views)
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I can´t scan from Officejet 6700. Printing from the computer works perfect.

I have a new Officejet 6700 connected with USB cable to the computer. (Windows XP) Printing from the computer works perfect. Sannen works onl+y from time to time. When trying to scan it says that there is no connection between scanner and computer. I changed the USB cable to exclude cable damage. I tried all helpfiles from HP No resulst. Who please can tell me what going on

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banhien
Posts: 34,153
Member Since: ‎01-29-2009
Message 2 of 8 (3,415 Views)

Re: I can´t scan from Officejet 6700. Printing from the computer works perfect.

Hi,

 

The software guys and girls have decided to disable scan to computer as default. I setup scan enable as default (ie start with Windows) and ran few tests. Both machines were up and running, the Windows 8 computer (with new driver) detected the scan function better than the Windows 7 machine (hit and miss) when turning on/of the printer.

 

Sorry, back to your case, probaly you need to enable Scan to Computer function first.

 

Hope this helps.

BH
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Top Student
Gerrit250
Posts: 5
Member Since: ‎12-03-2012
Message 3 of 8 (3,410 Views)

Re: I can´t scan from Officejet 6700. Printing from the computer works perfect.

OK.Manu thanks but where do I find this setting??


banhien wrote:

Hi,

 

The software guys and girls have decided to disable scan to computer as default. I setup scan enable as default (ie start with Windows) and ran few tests. Both machines were up and running, the Windows 8 computer (with new driver) detected the scan function better than the Windows 7 machine (hit and miss) when turning on/of the printer.

 

Sorry, back to your case, probaly you need to enable Scan to Computer function first.

 

Hope this helps.


 

 

gerrit

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 8 (3,401 Views)

I can´t scan from Officejet 6700. Printing from the computer works perfect.

I think I know where banhien was trying to point you. I'll explain his instructions in greater detail below.

1. Make sure you are on the Desktop view.
2. Double-click the icon on your Desktop that looks like your printer.
3. Under the section labeled scan, you should see "Manage Scan to Computer".
4. Click "Manage Scan to Computer" and a window will come up that will say Enable.
5. Click Enable to turn on the scan to computer feature.

If the icon isn't on the desktop, or isn't working, you may need to uninstall and reinstall the printer. If you need to do this, make sure to use the latest version of the software linked below. Hope this helps clear things up a bit.

HP Officejet Full Feature Software and Driver
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rdrbrt
Posts: 1
Member Since: ‎06-26-2013
Message 5 of 8 (3,069 Views)

Re: I can´t scan from Officejet 6700. Printing from the computer works perfect.

what about for MAC? nothing in regards to OSX?

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Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 6 of 8 (3,055 Views)

Re: I can´t scan from Officejet 6700. Printing from the computer works perfect.

rdrbrt,

 

We have a separate Mac forum. 

 

What printer do you have and what version of OS X are you using?

 

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mardun
Posts: 1
Member Since: ‎07-03-2013
Message 7 of 8 (2,999 Views)

Re: I can´t scan from Officejet 6700. Printing from the computer works perfect.

I can't scan from Officejet 6700 wirelessly. Printing wirelessly from the computer works perfectly. Scanning works if I use the USB cable, but I want to both print AND scan wirelessly. Please advise.

 

Steps I have already taken: I have verified IP printer IP address; I have verified "scan to computer" is enabled for 6700 Officejet (Network); I have shut down printer and computer; I have reinstalled printer; I have disabled my firewall.  I still cannot find a solution for wireless scan.

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 8 of 8 (2,977 Views)

Re: I can´t scan from Officejet 6700. Printing from the computer works perfect.

Hey mardun,

 

What is the Operating System of the computer you are trying to scan to wirelessly?

 

Have you tried running the HP Print and Scan Doctor?  This is an automated troubleshooting tool for many scanning and printing related issues.  If the tool cannot fix the issue, then should at least be able to give an idea as to what is causing your issue.

 

HP Print and Scan Doctor

 

Jason

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