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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 03:12 AM

HP Recommended
Product: HP Office Jet 7510 wide
Operating System: Microsoft Windows 7 (32-bit)

I cant scan with my HP Officejet 7510 wide.

I have connected it to my HP G72 laptop with the USB cable and loaded the disc, but when I run set up it dosen't appear to have loaded the Scan files. So when I go to scan in "devices and printers" an error box comes up saying "The HP Officejet 7510 series was not found"

Please can someone help as I am so disppointed when I have been using the HP G55 (great all in one) for 12 years without any problem until just recently.

Thanks in advance of any help.

1 REPLY 1

‎02-22-2017 07:23 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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