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Re: I cannot seem to set up the scan feature. (115 Views)
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PhD Student PhD Student
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007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 11 of 15 (120 Views)
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Re: I cannot seem to set up the scan feature.

‎09-06-2011 02:48 PM

Well, this document should at least allow you to scan to your computer, just not from the printer itself:

 

Scan with windows

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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scandroid
Posts: 282
Registered: ‎10-20-2009
Message 12 of 15 (115 Views)
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Re: I cannot seem to set up the scan feature.

‎09-07-2011 02:30 PM

This thread might have information you need.

 

http://h30434.www3.hp.com/t5/Scanning-faxing-and-copying/HP-Officejet-Pro-8500A-Plus-How-to-enable-s...

 

 

I work for HP, but these words are mine alone.
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charles7222 Top Student
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charles7222
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Registered: ‎08-24-2011
Message 13 of 15 (95 Views)
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Re: I cannot seem to set up the scan feature.

‎09-14-2011 10:37 AM

Thanks - it worked !

 

It never occured to me to bypass the H-P software.

 

 

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charles7222 Top Student
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charles7222
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Message 14 of 15 (94 Views)
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Re: I cannot seem to set up the scan feature.

‎09-14-2011 10:38 AM

I'll try this one next as son as I have some uninterrupted time.

 

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charles7222 Top Student
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charles7222
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Message 15 of 15 (81 Views)
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Re: I cannot seem to set up the scan feature.

‎09-19-2011 03:31 AM

I do not see any such icon.

 

I managed to find scan settings in the Start Menu.  I clicked on a button for "Scan To Settings".

 

It gave me the same problem I have had trying this before, that is, a permanent hourglass on the desktop with a window that will not disappear unless i reboot the computer.

 

This is getting very frustrating.

 

All I want to do is use the scanner feature.

 

I guess i will have to use the "Scan from Windows" workaround.

 

I saw in the thread there was a link to another thread and in that thread there were instructions for creating a link to activate the "Scan To" settings.  Next time i have another hour I will look at it.

 

Any other suggestions?

 

 

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