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05-25-2012 12:50 PM
I have a CLJ 1312nfi MFP. Periodically, I have to restore the defaults on the machine to get it functioning properly again. Within the last few days, though, every time I send a fax, the machine freezes and reboots itself, usually as the line is connecting on the other end. When I receive a fax, the screen simply reads "Incoming Call", and will stay in the state until I turn the power off. No fax is ever received. I've restored the defaults, updated the firmware, performed a hard reset, all with no improvement . Any suggestions would be greatly appreciated!
06-12-2012 07:34 AM
The product you have is a commercial printer. If you are still experiencing problems I suggest posting in the HP Business Support forum for a better chance at finding a solution.
You may find the Commercial Laserjet board here.
When a solution is found please mark the post that solves your issue.