05-06-2014 11:59 AM
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Deskjet 2542 All-in-One Printer and getting the scanning working on it. Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system and install the necessary files need to work the scanner.
Hope this helps.
I work on behalf of HP
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax