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mdewitt
Posts: 7
Member Since: ‎11-07-2011
Message 1 of 14 (5,267 Views)
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I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

Whenever I try to scan a document I get the error message "An error occurred while scanning".  It will happen on every third or so scan attempt or when using the automatic document feed.  I have an HP Officejet Pro 8500A on a Windows 7 64 bit operating system.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 14 (5,263 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

Hi mdewitt,

 

Try the following utility. Let me know if this resolves your issue.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-96506-1&cc=us&dlc=en&lc=en&...

I am an HP employee.

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mdewitt
Posts: 7
Member Since: ‎11-07-2011
Message 3 of 14 (5,258 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

The diagnostics ran without errors but when I ran the test scan I got the same error message.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 14 (5,254 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

Hi mdewitt,

 

How do you have the printer connected to the computer?

If wireless, how far is the router from the printer?

 

Make sure there are not alot of walls between the printer and the router.

 

I am an HP employee.

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Top Student
mdewitt
Posts: 7
Member Since: ‎11-07-2011
Message 5 of 14 (5,251 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

I have a wireless connection with an unobstructed router about 8 feet away.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 14 (5,248 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

Hi mdewitt,

 

Uninstall the printer, and then reinstall it using the following link.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-81839-3&cc=us&dlc=en&lc=en&...=

 

Let me know if you still get the error messages.

I am an HP employee.

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mdewitt
Posts: 7
Member Since: ‎11-07-2011
Message 7 of 14 (5,243 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

Un-Installed then reinstalled from the link.  Ran the diagnostics again and again no errors.  Tried to scan three pages and on the third page I got the error message again.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 14 (5,238 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

[ Edited ]

Hi mdewitt,

 

Ok, let’s scrub all software and driver you may have on the system, and then reinstall the printer. Follow the steps below to completely scrub the printer from your system.

 

 Uninstall scrubber steps:

1. Type %temp% in run

2. Look for a folder labeled 7z???? Example: 7zS6D6F, and then open it.

3. Open the folder labeled Util

4. Open the folder labeled CCC

5. If you have an HP computer run L3uninstall.bat. If your computer is non HP then run the L4uninstall.bat

6. Once the uninstall scrubber is finished reboot the computer.

7. Type %temp% in run

8. Look for a folder labeled 7z???? Example: 7zS6D6F, and then open it.

9. Run Setup.exe

I am an HP employee.

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Top Student
mdewitt
Posts: 7
Member Since: ‎11-07-2011
Message 9 of 14 (5,234 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

Once I open the 7z??? folder then utils all that is there is hpUrlLauncher

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 14 (5,222 Views)

Re: I keep getting "An error occurred while scanning" error on HP Officejet Pro 8500A

Hi mdewitt,

 

I will download the full feature software and check it out. In the mean time you do have the officejet 8500a (a910) model correct?

 

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
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