L7590 no scan options

[melbury]

I need help!   I have a new (3 days old) all in one - when I scan from Solution Centre / scan document it works just fine.

However I cannot get the 'scan to' button on printer to hold on  any options.  When I open up button setting and destination list it always shows empty - I then restore defaults, they all move across and I click OK, after a short while and normally a 'not responding' message from vista, the window closes normally.  The scan to button still has no options,  when I open up the destination list again it has emptied... Aghhhhhh.

I have unistalled and reloaded s/w twice.  I did have the software on another networked machine with apple OSX and have removed that as it may have been causing a conflict.

I just can't get the scan to options back.

I have set factory defualts in printer.

Any ideas?

Thanks

[smartfriend]

Try this link:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00503569&dlc=en&product=3643612

I hope that helps.

[melbury]

Yep, tried all that and all works expect I cannot populate destination list even after reinstalling software.  It looks like it will take list then when I re-opne list it is blank each time.  I feel I need to hard reset the printer!

It worked when I first loaded applications, then when I added second machine (apple) that was listed as destination PC, then I lost them both when trying to reset list from my Vista (main PC)  

Scans work fine when managed from PC, I just can't get the scan to button to take the destinations!

Thanks for responding  Mike

[smartfriend]

How is the printer connected?

[melbury]

It is networked.

EWS works fine for scanning etc.  Just can't load destination list. 

Thanks

[smartfriend]

Try this: 

Step five: Configure the firewall to allow a connection with the All-in-One

In order for the All-in-One to work correctly, you must unblock all HP programs in the firewall software and allow them to access the Internet. Additionally, you must unblock several Internet ports.

First, find out which firewall program you have installed on the computer. Look in the lower-right corner of the computer to find the notification area. One of the program icons in the notification area represents the firewall program installed on the computer. Hover the mouse over each icon to find the name of the program it represents. When you find the icon that represents the firewall program, make a note of the name of the program.

Figure 2: Notification area

• If the firewall program installed on the computer corresponds with a document in the following list, click the relevant document link and follow the instructions in that document to configure the firewall to allow a connection with the All-in-One.
• If the firewall program installed on the computer does not appear in the list, use the following section, "If the firewall program does not appear in the list," to configure the firewall to allow a connection with the All-in-One.

Firewall program icons and document links Windows Vista Firewall (c01545857) (in English) Windows XP Firewall (c01545804) (in English) Norton Internet Security (Windows Vista and XP) (c01536437) (in English) McAfee 9.0 (Windows Vista and XP) (c01540962) (in English) BlackICE (Windows XP) (c01545724) (in English) OutpostPro 6.0 (Windows Vista and XP) (c01552315) (in English) Trend Micro Internet Security Pro (Windows Vista and XP) (c01539637) (in English) ZoneAlarm Security Suite (Windows Vista) (c01540262) (in English) ZoneAlarm Security Suite (Windows XP) (c01539426) (in English)

If the firewall program on the computer does not appear in the list

Follow these steps to unblock the HP programs and the required Internet ports.

Step one: Unblock all HP programs

1. Open the C:\program files\HP\digital imaging\bin directory and then locate the following files:
   • hpoews01.exe
   • hpofxm08.exe
   • hposid01.exe
   • hpqkygrp.exe
   • hpqste08.exe
   • hpqtra08.exe
   • hposfx08.exe
   • If the HP software installed on the computer is version 10.0 or newer, find the hpiscnapp.exe file.
   • If the HP software installed on the computer is version 9.0 or older, find the hpqscnvw.exe file.
2. Open the C:\windows\system32 directory and then locate the following files:
   • hpzwiz01.exe
   • hpznui01.exe
3. Make a note of or copy the file path for each file listed. The file paths should resemble the example: C:\windows\system32\hpzipm12.exe .
4. In the firewall software, make sure that each of these programs displays in the list of trusted or allowed programs. If any of the programs do not appear in the list of trusted or allowed programs, add the missing programs to the list manually.
     NOTE: The name of the list might vary, depending on the firewall program.
5. If the firewall software has different trust levels or requires specific permission for a program to access the Internet, make sure you allow each of the HP programs to access the Internet freely.
6. Click OK or Save to save the changes to the trusted or allowed program list.

Step two: Unblock the Internet ports

This step describes how to unblock Internet ports by creating rules in the firewall software. Each rule opens one port, so so that you need to create a rule for each one.

The HP software uses the following ports. Each port name consists of a protocol (either UDP or TCP), a number, and a connection type (either inbound or outbound). Your computer's firewall uses each piece of this information in creating the rule to open the port.

• UDP 427 inbound
• UDP 427 outbound
• UDP 161 outbound
• UDP 139 outbound
• TCP 139 outbound
• TCP 9220 outbound
• TCP 9500 outbound
• TCP 9290 outbound

1. In the relevant network or rules section of the firewall software, create a new rule for each of these ports.
2. Make sure that each rule has a descriptive name. For example, unblock UDP 137 inbound is a good name for the rule to unblock the UDP 137 inbound port.
3. If prompted to select the type of rule, select All IP Addresses .
4. If prompted to select the type of IP address, select IPv4 and IPv6 .
5. When you have created each rule, click OK or Save to save these changes.

After adding the HP programs to the trusted or allowed list and unblocking the ports in the firewall program, continue with the next step to complete the troubleshooting process.

Step six: Turn off and then turn on the product, the computer, and the router

1. Use the power button ( ) to turn the product off.
2. Shut the computer down and then turn the router, switch, or access point off.
     NOTE: Depending on whether you are using a wired or wireless network, you might be using different networking devices to connect your product to the network.
3. After the computer shuts down and you have turned off the product and the networking device, turn them on in the following order:
   1. Networking device (the router, switch, or access point)
   2. HP All-in-One
   3. Computer
4. Try scanning again.

If the scan is still unsuccessful, use the Contact HP link on this page to troubleshoot the Windows registry and the product hardware with the help of an HP support representative.