Laser Jet M1132 - produces white sheets on scanning documents (2210 Views)
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angelhitomi
Posts: 1
Member Since: ‎08-28-2012
Message 1 of 10 (2,210 Views)
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Laser Jet M1132 - produces white sheets on scanning documents

Hi, I'm using an HP LaserJet M1132 on Windows 7
This morning, for the first time, I begun scanning some paper documents printing them without problems. After done, in the evening, I tried to scan other things but that time, the scan begun creating white sheets instead of copes (the scan works and runs, I also tryed to add more contrast on copies, but it produces just white sheets with a small line of black ink at the bottom of the page)
I tried to print some pages from the laptop, and it worked, so it's not the toner.
I tried to scan on my notebook creating an jpg image, whitout printing, but the image of the scan was a white image... so I thinks the problem is the scan unit itself.
The printer however doesn't give any error messages and after this morning (when the scan worked) I didn't install or change any settings (both in the LaserJet printer and my HP notebook where the printer is installed).

I'm under insurance because I've bought the product a week ago. The printer is new and has been used very few times.

Any advice?

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 10 (2,200 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

HI angelhitomi,

 

Sounds like the scanner is not working correctly. HP designed a quick and easy tool that diagnoses and resolves many hardware problems: The HP Hardware Diagnostic Utility. These hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
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Arash84
Posts: 5
Member Since: ‎10-02-2012
Message 3 of 10 (2,175 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

Hi, I have same problem. I've updated the firmware to 20120206 but problem remains.

scanner "seems" to work correctly but scans blank

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 10 (2,174 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

Hi Arash84,

 

What happens when you make a copy from the control panel of the printer?

 

Run the Hardware Diagnostic Utility from Message 2, and let me know what you find out?

I am an HP employee.

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Arash84
Posts: 5
Member Since: ‎10-02-2012
Message 5 of 10 (2,171 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

copies are blank too
OK, I'll try it
Top Student
Arash84
Posts: 5
Member Since: ‎10-02-2012
Message 6 of 10 (2,170 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

hmmm, it says: We are sorry, but the HP LaserJet professional M1132 MFP is not currently supported by this utility ... :smileysad:
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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 7 of 10 (2,164 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

Hi Arash84,

 

If the copy is still blank from the printer this is an idication that the scanner has failed. Below are some options available to you at this point.

 

In Warranty:

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Out of Warranty:

HP Out of Warranty Support Options for Select HP Consumer Printers*

 

 

 

 

 

I am an HP employee.

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Top Student
Arash84
Posts: 5
Member Since: ‎10-02-2012
Message 8 of 10 (2,159 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

Tnx 4 ur help pcwizard, but I'm exactly in middle of hell, Iran :smileysad:
Here we have no official tech support, just forums and forums and...
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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 9 of 10 (2,154 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

Hi Arash84,

 

Check out the following information below.

 

http://www.hp.com/cgi-bin/hpsupport/index.pl?r=me

 

1.jpg

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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fitinwell
Posts: 7
Member Since: ‎11-23-2012
Message 10 of 10 (350 Views)

Re: Laser Jet M1132 - produces white sheets on scanning documents

[ Edited ]

Have gottn lasting solution to this.,. Whatapp me or call my cellfone [Edited for Personal Information]

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