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Honor Student
OfficialBOT
Posts: 4
Member Since: ‎06-06-2014
Message 1 of 7 (174 Views)

LaserJet Pro color MFP m276nw can't find phone.

Hello every one. Yesterday i allready order from BT international calls. Need to send some fax'es abroud. Fax connected to phone line directly, from phone socket goes wire to fax in phone socket. But:

 

1. fax can find only phone line.

2. i cant call to my number, no sound in phone, inside fax goes some sounds like electricity short-circuit, same if i try to get some fax.

3. cant send any fax for anybody. Fax calling but no connections. 

 

I already made some pictures, how can i show these?

HP Support Agent
Gemini02
Posts: 4,775
Member Since: ‎09-03-2013
Message 2 of 7 (132 Views)

Re: LaserJet Pro color MFP m276nw can't find phone.

Welcome to the HP Forums OfficialBOT,

I see by your post that you can't use the phone or fax.
I can help you with this issue.

Make sure the 2 wire fax cable is connected to the bottom port.

The phone line would be connected to the 2nd port from the bottom. (picture of a phone)

 

Run this test for the fax.
From the Home screen, touch the wrench button.
Touch the  service button.
Touch the Fax service button.
Touch run fax test.

You should get 4 passes.

 

Check these settings for the fax:

Go to the wrench icon/fax setup menu/advanced setup/private receive/turn it off.
Go to the wrench icon/service /fax service/error correction/turn it off.
Go to the wrench icon/fax setup /advanced setup/fax speed/change it to medium.

Go to wrench icon/service menu/fax service/clear saved faxes.

 

If you are still having issues, then follow this document.

Cannot Send or Receive Faxes.

 

Please provide in detail the results if you are still having issues.

 

What type of connection do you have? (Analogue, DSL, Cable Modem)

Is there any voice mail set up?

Do you have distinctive ring set up on the line?

 

Have a nice day!
Thank You.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Honor Student
OfficialBOT
Posts: 4
Member Since: ‎06-06-2014
Message 3 of 7 (110 Views)

Re: LaserJet Pro color MFP m276nw can't find phone.

What type of connection do you have? (Analogue, DSL, Cable Modem) - Analogue.

Is there any voice mail set up? - No.

Do you have distinctive ring set up on the line? - No.

 

 

The phone line would be connected to the 2nd port from the bottom. (picture of a phone) - QUESTION: This cable olso must be 2 wire cable or can be 4 wire?

HP Support Agent
Gemini02
Posts: 4,775
Member Since: ‎09-03-2013
Message 4 of 7 (102 Views)

Re: LaserJet Pro color MFP m276nw can't find phone.

Hi OfficialBOT,

 

Did the fax test have 4 passes? (checks communication)

 

The phone line is a 4 wire cable.

 

The fax line is a 2 wire cable.

 

Connect the phone to the phone jack to see if you get a dial tone, try and dial out.

When you connect the phone to the printer's phone jack, do you get a dial tone? (I believe by your post there is no sound)

 

To add a screen shot to the post, click on the icon of the tree, browse for the picture on the computer and insert the image.

 

Let me know the results.

 

Thank You.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Honor Student
OfficialBOT
Posts: 4
Member Since: ‎06-06-2014
Message 5 of 7 (97 Views)

Re: LaserJet Pro color MFP m276nw can't find phone.

I order new 2 wire cable. Maybe problems with old wire. I will update you after then new cable arrive

Honor Student
OfficialBOT
Posts: 4
Member Since: ‎06-06-2014
Message 6 of 7 (79 Views)

Re: LaserJet Pro color MFP m276nw can't find phone.

Then i connect new 2 wire cable all 4 test are PASS. But i cant call and receive call to my home phone. What i need to do now?
HP Support Agent
Gemini02
Posts: 4,775
Member Since: ‎09-03-2013
Message 7 of 7 (68 Views)

Re: LaserJet Pro color MFP m276nw can't find phone.

Hi OfficialBOT,

 

Sorry to hear you are still having issues.

 

Connect the phone to the phone jack to see if you get a dial tone, try and dial out.

When you connect the phone to the printer's phone jack, do you get a dial tone? (I believe by your post there is no sound)

 

Are you able to make a call from the phone when connected to the phone jack?

Can you make a call when the phone is connected to the printer?

 

Can you send and receive a fax now?

 

I would update the firmware on the printer to see if that helps.

HP LaserJet Pro 200 color MFP M276nw Drivers.

Select your operating system, click next, click the link for firmware.

 

If you need further assistance, let me know.

 

Have a nice day!
Thank You.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
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