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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP 9050

Hello,

 

I´m here looking for a solution for the problem described below:

 

When I´m making duplex copies of, for example, a book, the copies comes out in a reverse order

 

Original order: 1,2 3,4 5,6

Copies output order: 2,1 4,3, 6,5

 

So i have to, manually, arrange the copies so they can be read in the same order as the original.

 

Is there any way to make the copies come out in the same order than the original document is feeded into de ADF?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello,

 

I found the problem.

 

It seems that, without the stapler/stacker accesory, the printer is not able to do duplexing in the correct order.

It also happens with the MFP M830z. It is weird because in the non-A3 printers, this problem doesn't happen.

 

Thanks.

View solution in original post

2 REPLIES 2
HP Recommended

Hello,

 

You can follow the steps suggested in the support document for -

 

 

http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=403110&docLocale=en_US&docId=emr_na-c014...

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP Recommended

Hello,

 

I found the problem.

 

It seems that, without the stapler/stacker accesory, the printer is not able to do duplexing in the correct order.

It also happens with the MFP M830z. It is weird because in the non-A3 printers, this problem doesn't happen.

 

Thanks.

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