Message in window says, "scanner component is broken and cannot Copy or Scan". Can anyone help (531 Views)
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jpjones2
Posts: 10
Member Since: ‎10-13-2012
Message 1 of 3 (531 Views)

Message in window says, "scanner component is broken and cannot Copy or Scan". Can anyone help

HP Photosmart Plus e-All-In-One - B210e

MacBook Pro with Airport and running Lion with AirPort

Error in window says,

 

"Scanner Problem:

 

Turn printer Off and then On.  If the problem is not fixed, the scanner component is broken and cannot Copy, or Scan."

 

I have tried unplugging and reconnecting the power cord as suggested in the Trouble Shooting section.

 

I have rarely used the scanner or copier, so I can't imagine how it could be broken.

 

Please help.  Thank you.

 

J P Jones

 

Professor
jabzi
Posts: 2,185
Member Since: ‎04-11-2012
Message 2 of 3 (521 Views)

Re: Message in window says, "scanner component is broken and cannot Copy or Scan". Can

Hello,

 

It is a hardware issue, which cannot be troubleshot.

Please call HP Tech Support (US)  for further assistance.

 

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.


Regards,
Jabzi

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Jabzi

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Tutor
jpjones2
Posts: 10
Member Since: ‎10-13-2012
Message 3 of 3 (518 Views)

Re: Message in window says, "scanner component is broken and cannot Copy or Scan". Can

Thank you for the fast reply.

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