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Member Since: ‎02-09-2013
Message 1 of 17 (1,769 Views)

Missing HP Solution Center in Windows 7 for HP Scanjet G4050

I just purchased an HP Scanjet G4050, but I can't "scan to file (pdf)."  After some investigating, I found out I am missing components, specifically the HP Solution Center.  I've tried downloading directly from the HP website, but it is not installing correctly.  Something is causing a problem and I can't solve it.  I'm running a new computer that has Windows 7 (64 bit), and some files were transferred from my old computer, which ran on Windows XP, and I had an old scanner that no longer works (3500C).  The scanner works and I can scan images into a jpg, but I am missing other options.

 

Can someone help me install/ fix the missing HP Solution Center?

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Top Student
Posts: 8
Member Since: ‎12-06-2012
Message 2 of 17 (1,632 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

With the release of the Windows 7 version of the software the G4050 scanner does not have Solution Center any more.  That does not mean that the functionality is gone.  You can now create shortcuts in the hp scanning application and a shortcut can easily be created to scan to a PDF file.

 

I hope this helps.

 

Tutor
Posts: 11
Member Since: ‎05-06-2013
Message 3 of 17 (1,629 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

Hello Please download the full software package from HP website Link: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15... First uninstall the scanner software and reboot the PC without connecting sub cable then download the software from above link and install the software while installation it will ask to connect the usb cable then connect and scanner will get initialised and software gets installed . now you will find all the required options to scan. I work for HP. Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution
Top Student
Posts: 8
Member Since: ‎02-09-2013
Message 4 of 17 (1,621 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

 - How do you create a shortcut to create a pdf when scanning?  That is my issue.  I can only seem to save scanned images as a .jpg, etc., then I have to go into Photoshop to convert it to .pdf, then I have to merge them into one file.  It's too much!!!

Top Student
Posts: 5
Member Since: ‎05-06-2013
Message 5 of 17 (1,612 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

Hi ,

 

To scan multiple pages as PDF document, scan one page and then click on add page after you place the second page for scanning continue adding page till you have scanned all the pages and then click on save.

It will be saved as one document.

 

 

Thank you for choosing HP !!!!

 

 

 

Tutor
Posts: 16
Member Since: ‎04-16-2012
Message 6 of 17 (1,608 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

Hi.  Do you have the desktop icon called, HP Scanning?  If you double click on this icon you will get a screen that has different shortcuts you can use.  Your scanner should have a default PDF shortcut already there.  If not, you can create one.

 

If the desktop icon is not there, look in your Start menu Start->All Programs->HP->Scanjet->G4050->HP Scanning. 

 

I added a screen shot of the HP Scanning Window.

 

As a side note, notice the menu items in this dialog.  Under Options, you will find some of the settings you used to see in the Solution Center.

 

 

I work for HP
Top Student
Posts: 8
Member Since: ‎02-09-2013
Message 7 of 17 (1,599 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

 - That may be the big problem that I can't resolve.  I don't have "HP Scanning."  All I have is an icon for "HP Scanjet scanner."  I've attached a screenshot picture of the window that opens up.  This is not what I should have.  Without someone looking at why I'm missing this feature/ program on my computer, I have been unable to successfully resolve the issue myself.  I have deleted and re-installed the software/ driver, but it hasn't solved the problem.

Top Student
Posts: 8
Member Since: ‎02-09-2013
Message 8 of 17 (1,595 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

priyankagadekar - That's part of the problem.  I don't have the "add page" feature, and I can't save it as a pdf.  All I have is an icon on my desktop for "HP Scanjet scanner."  And it has very limited abilities!  I need a tech expert to take a look at my computer, because I am unable to solve the problem.  I have tried to delete and re-install the software/ driver mulitple times, and it's not installing correctly.

 

I've attached a screenshot picture of what the window that pops up, and, as you can see, it's not able to to do everything.  Something is missing.

Tutor
Posts: 16
Member Since: ‎04-16-2012
Message 9 of 17 (1,578 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

ITSKEVN, I am not seeing your attachment.  Can you try to attach the screenshot again? 

I work for HP
Top Student
Posts: 8
Member Since: ‎02-09-2013
Message 10 of 17 (1,565 Views)

Re: Missing HP Solution Center in Windows 7 for HP Scanjet G4050

Here is the screenshot again.  Don't know why it didn't attach before...

ScreenHunter_9MAY2013.png

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