02-11-2013 03:32 PM
I just purchased an HP Scanjet G4050, but I can't "scan to file (pdf)." After some investigating, I found out I am missing components, specifically the HP Solution Center. I've tried downloading directly from the HP website, but it is not installing correctly. Something is causing a problem and I can't solve it. I'm running a new computer that has Windows 7 (64 bit), and some files were transferred from my old computer, which ran on Windows XP, and I had an old scanner that no longer works (3500C). The scanner works and I can scan images into a jpg, but I am missing other options.
Can someone help me install/ fix the missing HP Solution Center?
05-08-2013 03:35 PM
With the release of the Windows 7 version of the software the G4050 scanner does not have Solution Center any more. That does not mean that the functionality is gone. You can now create shortcuts in the hp scanning application and a shortcut can easily be created to scan to a PDF file.
I hope this helps.
05-08-2013 08:18 PM
05-09-2013 06:59 AM
paolo25 - How do you create a shortcut to create a pdf when scanning? That is my issue. I can only seem to save scanned images as a .jpg, etc., then I have to go into Photoshop to convert it to .pdf, then I have to merge them into one file. It's too much!!!
05-09-2013 11:05 AM
To scan multiple pages as PDF document, scan one page and then click on add page after you place the second page for scanning continue adding page till you have scanned all the pages and then click on save.
It will be saved as one document.
Thank you for choosing HP !!!!
05-09-2013 01:23 PM
Hi. Do you have the desktop icon called, HP Scanning? If you double click on this icon you will get a screen that has different shortcuts you can use. Your scanner should have a default PDF shortcut already there. If not, you can create one.
If the desktop icon is not there, look in your Start menu Start->All Programs->HP->Scanjet->G4050->HP Scanning.
I added a screen shot of the HP Scanning Window.
As a side note, notice the menu items in this dialog. Under Options, you will find some of the settings you used to see in the Solution Center.
05-09-2013 04:01 PM
Jan_Y - That may be the big problem that I can't resolve. I don't have "HP Scanning." All I have is an icon for "HP Scanjet scanner." I've attached a screenshot picture of the window that opens up. This is not what I should have. Without someone looking at why I'm missing this feature/ program on my computer, I have been unable to successfully resolve the issue myself. I have deleted and re-installed the software/ driver, but it hasn't solved the problem.
05-09-2013 04:09 PM
priyankagadekar - That's part of the problem. I don't have the "add page" feature, and I can't save it as a pdf. All I have is an icon on my desktop for "HP Scanjet scanner." And it has very limited abilities! I need a tech expert to take a look at my computer, because I am unable to solve the problem. I have tried to delete and re-install the software/ driver mulitple times, and it's not installing correctly.
I've attached a screenshot picture of what the window that pops up, and, as you can see, it's not able to to do everything. Something is missing.
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax