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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2017 03:53 AM

HP Recommended

Thanks.  I tried this, no difference, and have now also done the complete reinstall of software that you suggested originally and its still the same, prints but won't copy or scan.   😞  

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‎03-25-2017 08:14 AM

HP Recommended

I realised that scan to printer was no longer enabled and wouldn't enable when I clicked on it.  So I uninstalled software and tried to re-install.  The re-install gets stuck at the same point each time -  HP untility set up - second screen, HP Alerts - message "Could not apply settings - Critical error.  Please restart the app and try again".    I did several times and it makes no diffence.

 

Don't know how to insert screen shot here...

 

 

 

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‎03-29-2017 02:55 AM

HP Recommended

I had an IT guy look at it.  He said this must be a hardward problem as the printer won't scan or copy even when disconnected from the network.   It's 5 months out of its 2 year guarentee so I shall have to buy a new one.    I'm very disappointed that the printer or rather the scan/copy doesn't last much more than 2 years.   

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