08-28-2012 10:47 AM
Operating System is Windows 7 Home Premium. We have had the product for one year.
The machine won't make copies. All the other functions work fine. This is a new problem and we have not made any changes.
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08-29-2012 01:31 PM
There might be something in the printer that's stopping the copy function. Try doing a hard reset to clear the glitch from the firmware.
To do a hard reset:
- Make sure the printer is on.
- Pull the power cord from the back.
- Pull the power cord from the wall.
- Wait 30 seconds.
- Plug the printer back in and trun it on.
Let me know what happens.
08-29-2012 05:22 PM
The unplugging did not make a difference. However, we changed the black cartridge, again, and now we have copies.
Thank you for your suggestion and if we have this problem again, we certainly will try your suggestion again.