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01-11-2012 03:26 PM
This problem occurred recently. Previously, the scanner accepted both slides and black and white film strips and scanned them without any problems. Since I have regularly upgraded the operating system on my iMac (I am currently using OS X 10.6.8), I contacted Applecare because I thought that it was possible that my current operating system might have some incompatibilities with the C8180. An Applecare "expert" then walked me through an uninstall/reinstall, but it did not solve the problem. Applecare then said that the problem was undoubtedly HP hardware failure. I find Applecare's analysis quite peculiar since the scanner otherwise works and there is no problem with the print or copy finctions.
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01-11-2012 03:32 PM
Your C8180 can scan the slides or filmstrips to memory card. This will let you test scanner hardware.
Please mark the post that solves your problem as "Accepted Solution"
01-12-2012 11:38 AM
I followed your recommendation to scan a slide to a memory card, and it was successful. I then tried to scan the slide directly to the iMac using Image Capture, and, lo and behold, for the first time in six months, that worked also.
Thank you, Super_Dave