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Community Manager
Posts: 1,533
Member Since: ‎12-02-2014
Message 1 of 2 (11,743 Views)
Accepted Solution

My Scanner Stopped Working After Windows 10 Upgrade

Product Name: Printer
Operating System: Microsoft Windows 10 (64-bit)

Hey,

I finally upgraded my Windows 7 computer to Windows 10 and the scanner stopped working. It prints just fine, but when I go to open the scanning software, it just opens up and says “add printer”. Any help is greatly appreciated.

 

Bill

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
Accepted Solution

Re: My Scanner Stopped Working After Windows 10 Upgrade

Well first, did you just finish upgrading? If so, you should make sure you have all Windows 10 updates – just search for "update and recovery" and click Windows update… make sure everything is up-to-date. You should also fully shut down the computer and restart it at least once before you start troubleshooting.

 

If you’ve done these things and you still get the screen asking you to add a printer, then the linkage between Windows 10 and HP's Full Feature software (Printer Assistant) is broken. The easiest way to get it back is to uninstall the software from Programs and Features and then install it again. Go to http://123.hp.com/us/en and search for your printer model to download the latest full version software for free.

 

If you need more help, check out this HP support document:

http://support.hp.com/us-en/document/c05195282

Good Luck!

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Distinguished Professor
Posts: 2,541
Member Since: ‎11-17-2008
Message 2 of 2 (11,740 Views)

Re: My Scanner Stopped Working After Windows 10 Upgrade

[ Edited ]

Well first, did you just finish upgrading? If so, you should make sure you have all Windows 10 updates – just search for "update and recovery" and click Windows update… make sure everything is up-to-date. You should also fully shut down the computer and restart it at least once before you start troubleshooting.

 

If you’ve done these things and you still get the screen asking you to add a printer, then the linkage between Windows 10 and HP's Full Feature software (Printer Assistant) is broken. The easiest way to get it back is to uninstall the software from Programs and Features and then install it again. Go to http://123.hp.com/us/en and search for your printer model to download the latest full version software for free.

 

If you need more help, check out this HP support document:

http://support.hp.com/us-en/document/c05195282

Good Luck!

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