07-14-2011 06:06 AM
I have the printer set up in a home network as an ip device, using two coputers with Windows 7 (one 32 one 64 bit). The manual fax function worked fine for over a year, but now after the warranty is expired this occurs:
Once in a while, the manula fax will work, but it's most common operation is to scan in the first 1/2 page, then the printer shuts down and reboots itself. When trying to do it over, or send another fax, the Fax storage is full error comes up. I empty the stored faxes, but continue to see the same thing happen repeatedly. Manually powering the printer down and back one sometimes allows the sending of another fax, but most often, not.
I can scan, I can print without errors, so I don't suspect power problems (but...). If anything, I'm thinking the fax PCA, or where the memory for the stored faxes resides may be the problem.
I'm great at pulling electronics apart, but haven't had my hands inside many printers, so I'm weak on my component knowledge here.
Thanks in advance.
07-18-2011 04:33 PM
Hi, I have an iMac and got our 2320 after we purchased the iMac (almost 3 years ago). There's been some changes and I don't know if any of them affected our fax machine. We got a new Toshiba phone system several months ago (we can now use our fax line to call out & fax), have to use our local area code when dialing local numbers (started this maybe 3 months ago), and I also downloaded Snow Leopard for my iMac. Seems like now whenever we're trying to receive a fax, it shuts down and reboots. Our phone tech unplugged and plugged back in and it started receiving faxes for a little bit, but now same problem with new additional one - when I try to fax something out it shuts down and reboots. I have unplugged the phone line and finally got the 2320 to reboot (after numerous times shutting off) so I can at least print & scan for the office. I hope somebody sees and has an answer for us. Thanks for your post!
09-07-2011 08:17 PM
We have had this printer HP CM2320nf for close to 3 years and since the beginning had this problem where the memory filled up and we could not send or receive faxes until I reset the machine.
We have contacted HP but the customer service (from India) could not figure out the problem and then they wanted $40 for helping. We are really upset that we got this expensive problematic fax/printer and would not recommend it to anyone.
Lately I was trying to figure out if by adding memory the problem would go away, if anyone knows please let me know.
P.S. This is how to reset the machine HP CM2320nf shut it off then hold down the X key and the right arrow key together and while you hold it restart it continue holding those buttons until it says 'Permanent Storage Init.' approximately 30 seconds. Just be aware that your phone book will delete.
10-08-2012 12:22 PM
We have the same exact problem with this model. We were able to fax 250 pages and then it stopped working.
HP-- HOW DO WE FIX THIS PROBLEM??
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers