My printer has a print job stuck in the que. It won't let me cancel. what do I do (1932 Views)
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lalittle
Posts: 1
Member Since: ‎10-21-2011
Message 1 of 2 (1,932 Views)

My printer has a print job stuck in the que. It won't let me cancel. what do I do

Printer is a HP4600

I need to print out an application for tomorrow an d printer not cooperating.  Help

 

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DavidPK
Posts: 30,704
Member Since: ‎09-24-2010
Message 2 of 2 (1,927 Views)

Re: My printer has a print job stuck in the que. It won't let me cancel. what do I do

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Regards,

 

DP-K



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