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Student
duplechian
Posts: 1
Member Since: ‎06-25-2011
Message 1 of 8 (3,052 Views)

My printer will not copy

my hp photo smart will not copy but will scan or copy from computer.  It used to.

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ShlomiL
Posts: 10,055
Member Since: ‎01-03-2011
Message 2 of 8 (3,037 Views)

Re: My printer will not copy

Please provide some more information,

Which Printer model do you have?

Is there any blinking light or alert message on the device?

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If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Honor Student
Gianna212
Posts: 1
Member Since: ‎06-26-2011
Message 3 of 8 (3,028 Views)

Re: My HP Envy all-in-one printer will not copy

This printer used to copy just great.  It no longer copies.  Instead, when you hit "copy" it goes into Cancelling mode.  This is very frustrating.  I am on a MAC OS 10.6.7.    I have searched the support site looking for firmware or OS updates, tried everything.  Please someone ...help me.

Ready to throw the printer out the window.  Disappointed. 

Student
marciw99
Posts: 1
Member Since: ‎07-29-2011
Message 4 of 8 (2,966 Views)

Re: My HP Envy all-in-one printer will not copy

Mine won't either.  Stalls with RED X.   Not good.

Someone please advise.

Honor Student
jeannenyc
Posts: 3
Member Since: ‎07-03-2011
Message 5 of 8 (2,912 Views)

Re: My printer will not copy

if you have an answer on this problem I would love to hear it.  This Envy 100 used to be a great wireless printer.  It seems to print just fine but no longer copies or scans.  When I press the copy icon, it says "canceling'.

 

The ONLY change that has been made has been period software updates to my iMac - I am on on OS 10.6.8

this is VERY frustrating.

 

Can anyone give me an answer here?  I need a printer that is wireless and scans and copies...anyone know of one?

 

Honor Student
jeannenyc
Posts: 3
Member Since: ‎07-03-2011
Message 6 of 8 (2,911 Views)

Re: My HP Envy all-in-one printer will not copy

did you figure this out?  I think it is due to software updates on the iMac but mine still does not work.

 

Honor Student
jeannenyc
Posts: 3
Member Since: ‎07-03-2011
Message 7 of 8 (2,838 Views)

Re: My printer will not copy or scan

I figured out the problem but have decided that HP does not really care about selling more printers or care about their customers.  Once I upgraded to Mac OS 10.6 ...it stopped scanning or copying.  I have been everywhere in the HP drivers to fix it...that patch is just not there.  I figured this out by trying everything on the HP site -- this is for the Envy Wireless 100 printer.  I used to love this printer.  Now...I will not buy another HP printer due to their inability to keep up with APPLE.  Geez.  Do better HP.  I also went to the Apple store and the drivers to match the OS upgrade is the problem.

 

Please...anyone....HP...someone...tell me when this "fix" is issued because I have to copy and scan from this printer or buy a printer that gets the job done.

 

 

Student
tre55
Posts: 1
Member Since: ‎11-23-2012
Message 8 of 8 (2,260 Views)

Re: My printer will not copy

My printer will not copy a page with black wording. It will copy any color on that same page. I have checked ink, it's OK. I can print from computer without any problems.

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