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cybasmith
Posts: 18
Member Since: ‎11-05-2010
Message 1 of 12 (5,108 Views)
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My printer won't scan or print from the computer

After a weekend away, with no thunderstorms (my whole system was powered down) I can't get my printer to work from the computer.

My HP Solution Center icon on the desktop was gone so I reloaded the software (vista 64bit) and then even uninstalled and reinstalled the software and although the Solution Center is now back as a shortcut, it says there is not printer detected.  The diagnostic tools at HP say the printer is detected but nothing clears up the problem.  Please help.

Thank you. cybasmith  

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Shane_R
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Member Since: ‎11-28-2011
Message 2 of 12 (5,087 Views)

Re: My printer won't scan or print from the computer

What printer are you using?

 

How is the printer connected to the computer?

 

 

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cybasmith
Posts: 18
Member Since: ‎11-05-2010
Message 3 of 12 (5,079 Views)

Re: My printer won't scan or print from the computer

Sorry, I should have included that.

The printer is an HP 1315 All In One and I have been using it successfully for quite a while, to scan and print.

The printer is connected via a USB and it was working perfectly last week when I used it last.  I don't use it daily or even weekly a lot.

Thanks, Ernest

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 12 (5,060 Views)

Re: My printer won't scan or print from the computer

Most likely since Solution Center had to be reinstalled, it's just not seeing the already installed printer.  This can happen if Solution Center is updated or has to be reinstalled after the printer has been connected.  This document should help you get everything worked out without to much trouble.  Let me know what happens.

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JohnTWheeler
Posts: 3
Member Since: ‎02-05-2014
Message 5 of 12 (1,345 Views)

Re: My printer won't scan or print from the computer

Printer wont scan to my Mac Book Pro

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JohnTWheeler
Posts: 3
Member Since: ‎02-05-2014
Message 6 of 12 (1,343 Views)

Re: My printer won't scan or print from the computer

Officejet Pro 8600

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JohnTWheeler
Posts: 3
Member Since: ‎02-05-2014
Message 7 of 12 (1,342 Views)

Re: My printer won't scan or print from the computer

Office jet Pro 8600 conected by wireless router

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cybasmith
Posts: 18
Member Since: ‎11-05-2010
Message 8 of 12 (1,336 Views)

Re: My printer won't scan or print from the computer

Dear Shane,

Thank you for your help but it's working now.

It's connected via a USB to the HP computer I'm using. 

cybasmith

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ebrownbingo
Posts: 3
Member Since: ‎08-14-2014
Message 9 of 12 (340 Views)

Re: My printer won't scan or print from the computer

My Deskjet HP1510 All-in-one won't print or scan

 

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ebrownbingo
Posts: 3
Member Since: ‎08-14-2014
Message 10 of 12 (339 Views)

Re: My printer won't scan or print from the computer

usb

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