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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (65 Views)

My printer works ok from computer, but scan and copy result in a sheet of black ink

Product Name: ENVY4507
Operating System: Microsoft Windows 10 (32-bit)

When scanning to computer screen the result is multiple fine vertical  coloured lines

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Dean
Posts: 7,920
Member Since: ‎01-11-2011
Message 2 of 2 (32 Views)

Re: My printer works ok from computer, but scan and copy result in a sheet of black ink

Hi,

Thanks for using the HP Forums.

 

Can you power cycle the printer (switch off and then switch on) and ensure that you are plugged into the wall socket and not any extension plugs.

 

Make sure that the scanner lid is closed properly during initialization.

 

Are you able to copy a document successfully?

 

If you are still getting the same issue, then the scanner may be defective.

 

Thanks.

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