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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
ENVY4507
Microsoft Windows 10 (32-bit)

When scanning to computer screen the result is multiple fine vertical  coloured lines

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you power cycle the printer (switch off and then switch on) and ensure that you are plugged into the wall socket and not any extension plugs.

 

Make sure that the scanner lid is closed properly during initialization.

 

Are you able to copy a document successfully?

 

If you are still getting the same issue, then the scanner may be defective.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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