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Honor Student
peterblack
Posts: 1
Member Since: ‎08-31-2011
Message 1 of 5 (3,288 Views)

My scanner says it is busy.

My scanner says it is busy. I booted it but it still will not clear. How do I get it cleared of a task.

It says wait until the scanner is ready

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 5 (3,285 Views)

Re: My scanner says it is busy.

What printer/scanner is it? What operating system? Is it connected wireless or USB? Does it print or copy without issue?

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
UM- Student
Student
UM-
Posts: 1
Member Since: ‎02-26-2013
Message 3 of 5 (3,103 Views)

Re: Scanner Busy/Failure message

When attempting to scan manually, I get a scanner busy message.

 

When attempting to scan from app, I get a scanner failure message.

 

Using: HP Office Jet G85xi with Windows 7 64bit

 

Tried updating driver - didn't change anything

 

If I print a blank page, it will scan but not consistant. Mostly reads scanner failure, shut down

 

The printer works fine.

 

 

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 4 of 5 (3,092 Views)

Re: Scanner Busy/Failure message

Hmmm, from those answers, I am guessing that when you try a copy manually, it also fails with the scanner busy message?

 

If that is the case, take a look at the steps in this scan error document:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Student
JCaminero
Posts: 1
Member Since: ‎09-23-2013
Message 5 of 5 (2,629 Views)

Re: My scanner says it is busy.

For the last 2 days when I try to scan, both from my MacBook Pro as well as manually, I get the message "The scanner is busy", followed by another message, in brackets:  (com.apple.ImageCaptureCore error -9930.) 

Model HP Deskjet Ink Advantage 4625

OS X 10.8.5

Connected wireless

I can print and copy without issues.

 

HELP !!!! Thank you, Jocelyn Caminero

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