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Top Student
Posts: 1
Member Since: ‎08-31-2011
Message 1 of 11 (12,382 Views)

My scanner says it is busy.

My scanner says it is busy. I booted it but it still will not clear. How do I get it cleared of a task.

It says wait until the scanner is ready

Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 11 (12,379 Views)

Re: My scanner says it is busy.

What printer/scanner is it? What operating system? Is it connected wireless or USB? Does it print or copy without issue?

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
UM- Student
Student
Posts: 1
Member Since: ‎02-26-2013
Message 3 of 11 (12,197 Views)

Re: Scanner Busy/Failure message

When attempting to scan manually, I get a scanner busy message.

 

When attempting to scan from app, I get a scanner failure message.

 

Using: HP Office Jet G85xi with Windows 7 64bit

 

Tried updating driver - didn't change anything

 

If I print a blank page, it will scan but not consistant. Mostly reads scanner failure, shut down

 

The printer works fine.

 

 

Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 4 of 11 (12,186 Views)

Re: Scanner Busy/Failure message

[ Edited ]

Hmmm, from those answers, I am guessing that when you try a copy manually, it also fails with the scanner busy message?

 

If that is the case, take a look at the steps in this scan error document:

 

http://support.hp.com/us-en/document/c00587971

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Student
Posts: 1
Member Since: ‎09-23-2013
Message 5 of 11 (11,723 Views)

Re: My scanner says it is busy.

For the last 2 days when I try to scan, both from my MacBook Pro as well as manually, I get the message "The scanner is busy", followed by another message, in brackets:  (com.apple.ImageCaptureCore error -9930.) 

Model HP Deskjet Ink Advantage 4625

OS X 10.8.5

Connected wireless

I can print and copy without issues.

 

HELP !!!! Thank you, Jocelyn Caminero

Student
Posts: 1
Member Since: ‎02-17-2015
Message 6 of 11 (8,308 Views)

Re: My scanner says it is busy.

For the last 2 days when I try to scan, both from my MacBook Pro as well as manually, I get the message "The scanner is busy", followed by another message, in brackets:  (com.apple.ImageCaptureCore error -9930.) 

Model HP Deskjet 6600

OS X 10.8.5

Connected wireless

I can print and copy without issues.

Top Student
Posts: 7
Member Since: ‎05-17-2015
Message 7 of 11 (982 Views)

Re: My scanner says it is busy.

My HP Photosmart 7520. Message from printer states that "Software for this device could noot be launched. The device is not connected or is busy."

Top Student
Posts: 7
Member Since: ‎05-17-2015
Message 8 of 11 (980 Views)

Re: My scanner says it is busy.

I have the HP Photosmart 7520 and it does print and copy withut issue.

Top Student
Posts: 7
Member Since: ‎05-17-2015
Message 9 of 11 (974 Views)

Re: My scanner says it is busy.

While attempting to scan I receive the following message. " Software for this device could not be launched. The device is not connected or is busy".

I scan with a HP Photosmart 7520 printer and use a Windows 7XP Prpfessional computer. The printer prints normally

Top Student
Posts: 7
Member Since: ‎05-17-2015
Message 10 of 11 (570 Views)

Re: My scanner says it is busy or not connected

My HP Photosmart 7520 - unable to scan. Mesage -"The scanner is not connected or busy. How can this be fixed?"

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