HP Support Forums
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11-14-2011 01:00 AM
Let us know whether it occur when you do following task.
1. Do Copy from the printer and see whether it occurs. If so, it is something to do with the Hardware.
2. If you already install hp software, use the hp scan software to scan. And select differnt file format (PDF/JPEG) and let us know whether you can see same issue.
3. Use the Paint program, and do a scan and let us know the outcome.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
02-26-2012 11:20 AM
My 8600 is doing the exact same thing. I have reloaded the software and it doesn't help. I get a full B/W scan on PDF, no color and the detail is miserable.
05-05-2012 04:16 AM
We had the same problem but discovered that the 10x15cm (4x6inch) photos need to be put on the lower right corner of the scanning frame.....hope it helps
05-08-2012 08:33 AM
I am trying to scan a 4x6 photo to my computer. However, when it scans into the computer it is actually a complete 8.5x11 page black page w/ a 4x6 photo embedded in the page. How can I scan just the photo and get the correct size?