Need help: Scanning photos with OfficeJet Pro 8600

[katescans123]

Why is my OfficeJet Pro 8600 model # N911a cutting off chunks of the photos I'm scanning and how can I fix this?

[prabaa]

Hi,

Let us know whether it occur when you do following task.

1. Do Copy from the printer and see whether it occurs. If so, it is something to do with the Hardware.

2. If you already install hp software, use the hp scan software to scan. And select differnt file format (PDF/JPEG) and let us know whether you can see same issue.

3. Use the Paint program, and do a scan and let us know the outcome.

Thanks.

[hrosstx]

When I scan a 8x10 and set the file to jpg only part of the page is scanned.  How do I fix this?

[wsizemore]

My 8600 is doing the exact same thing.  I have reloaded the software and it doesn't help.  I get a full B/W scan on PDF, no color and the detail is miserable.

[wsizemore]

Additionally I am using a Mac Mini as the computer.

[hrosstx]

Yeah, mine's an iMac desktop.

[RandallHS]

We had the same problem but discovered that the 10x15cm (4x6inch) photos need to be put on the lower right corner of the scanning frame.....hope it helps

[Shelda]

I am trying to scan a 4x6 photo to my computer.  However, when it scans into the computer it is actually a complete 8.5x11 page black page w/ a 4x6 photo embedded in the page.  How can I scan just the photo and get the correct size?