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Student
Posts: 1
Member Since: ‎08-22-2009
Message 1 of 3 (15,066 Views)

New HP Officejet 6500 - Won't scan to file

Installed new Officejet 6500.  Everything works - Fax, Copy, etc.  Cannot get scanning process to complete.  Will scan document, shows on computer screen - when I click on "finish", everything locks up.  On Solution Center Screen say, disconnected.  How can it scan and be on my screen and be disconnected.  Help
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Honor Student
Posts: 1
Member Since: ‎12-10-2009
Message 2 of 3 (14,044 Views)

Re: New HP Officejet 6500 - Won't scan to file

Did you figure this out? I installed windows 7 and can't save scans just as you have described.  I uninstalled all HO printer software and redownloaded and reinstalled it all.

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 3 of 3 (14,032 Views)

Re: New HP Officejet 6500 - Won't scan to file

Please see THIS post.

I am an ex-HP Employee. Currently inactive on the forum.
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