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clemsontiger76
Posts: 23
Member Since: ‎01-07-2011
Message 1 of 16 (842 Views)

No HP device found. Solution Center will now close.

Until I installed the latest update, the scanning function was working fine. Now the Solution Center will not open. I am running Windows Vista Home Premium. I connect with USB cord and connect to the internet w/ Ethernet cable. I have installed and un-installed and reinstalled too many times to remember. I used the utility and can't get through it without a different error each time. Printer works fine. I can scan from Paint, but this is not the app. I want to use. I have tried all solutions and have waited several days for this forum. Also, when I check scanner properties from the control panel, It says the scanner is ready, but there are no applications w/ scan button. 

Jim 

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erico
Posts: 24,949
Member Since: ‎01-07-2009
Message 2 of 16 (839 Views)

Re: No HP device found. Solution Center will now close.

It is more than a little difficult to offer advice when you haven't stated what HP device the solution center is looking for. :smileyhappy:

Which OS do you have installed?

 

Regards,

erico





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

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clemsontiger76
Posts: 23
Member Since: ‎01-07-2011
Message 3 of 16 (838 Views)

Re: No HP device found. Solution Center will now close.

Enrico, I did state the o/s, Windows Vista Home Premium. However I did leave out the device which is a HP J5750 Officejet All in One

Thanks for your time

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clemsontiger76
Posts: 23
Member Since: ‎01-07-2011
Message 4 of 16 (828 Views)

Re: No HP device found. Solution Center will now close.

Where is Enrico? Its been two hours and no response.

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Sandstorm
Posts: 9
Member Since: ‎01-11-2011
Message 5 of 16 (824 Views)

Re: No HP device found. Solution Center will now close.

Hi,

 

Let me know if you have followed  this document.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02468684&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

Go through the steps completely and try performing the steps from the begining.

 

 

Thank you

 

Sandstorm

 

 

Though I am an HP Employee, All of my posts express MY opinion, and not of HP, whatsoever
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GregCo
Posts: 158
Member Since: ‎09-03-2009
Message 6 of 16 (822 Views)

Re: No HP device found. Solution Center will now close.

Let's get some more info shared.  

 

Which latest update looks to have triggered the change?

Which utility did you run?  What was the most recent failure indicated?

 

I think we need to get your solution center running first, since the scanner buttons use this for their configuration, too...

- Although I am an HP employee, I am speaking for myself and not for HP.
Tutor
clemsontiger76
Posts: 23
Member Since: ‎01-07-2011
Message 7 of 16 (818 Views)

Re: No HP device found. Solution Center will now close.

I agree. Solution Center seems to be the problem. Update used is OJJ5700_Full_8.exe

downloaded from HP site. I used the HP scrubber to uninstall. I have installed patch and run Scan Diagnostic Utility which says there are some problems in registry, some scan flow compoents are missing and there is a problem with front panel which SU cannot fix.

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clemsontiger76
Posts: 23
Member Since: ‎01-07-2011
Message 8 of 16 (815 Views)

Re: No HP device found. Solution Center will now close.

Yes I followed all solutions and it still doesn't work

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GregCo
Posts: 158
Member Since: ‎09-03-2009
Message 9 of 16 (813 Views)

Re: No HP device found. Solution Center will now close.

Looking for answers....

 

Did you also install the updates on this page?

 

 

- Although I am an HP employee, I am speaking for myself and not for HP.
Tutor
Sandstorm
Posts: 9
Member Since: ‎01-11-2011
Message 10 of 16 (806 Views)

Re: No HP device found. Solution Center will now close.

Hi,

 

I would suggest you to do a complete uninstall using the Cd as well as the Downloaded version since you have used both to install. After uninstallation perform the steps below

 

1. Go to add/remove programs and check if there is any Printer related software still on there

 

2.  Go to C:\Program file or Program file ( x86) in case of 64 bit computers\HP\Digital Imaging\ Bin

      Delete the contents of the bin folder , if not able to delete a few thats ok.

 

3. Go to Printers and Faxes folder , right click on the blank window , go to server properties , check under drivers tab , if any old printer driver entries which not in use , remove them.

 

4. Delete all the temp , %temp% , prefetch files

 

5. Restart the computer , Turn off the printer , unplug the power cables and turn the devices back ON

 

6. Start the Installation from the CD or Downloaded Version ( any one ) , do  not use both if one doesnt work

 

 

Let me know if this yield any results.

Though I am an HP Employee, All of my posts express MY opinion, and not of HP, whatsoever
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation