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01-03-2011 03:52 PM - last edited on 01-04-2011 05:44 AM by XYS
I AM ABOUT TO PULL EVERY STRAND OF HAIR OUT OF MY HEAD. I'VE BEEN ON THIS DARN COMPUTER FOR 3 HOURS NOW TRYING TO FIND A SOLUTION TO MY PROBLEM. AND THAT PROBLEM IS SCANNING. MY OFFICEJET
J4580 WON'T SCAN FOR ME. WHEN I TRY TO SCAN IT READS "NO SCAN OPTIONS" AND THE ERROR LIGHT COMES ON. NATURALLY, MY PURCHASE CONTRACT WAS UP ON 12/31/2010. I DON'T FEEL HP USERS OUGHT TO HAVE TO PAY TO HAVE A PROBLEM SOLVED. THIS DISCOURAGES ME FROM EVER BUYING ANOTHER HP PRODUCT AGAIN.
I CALLED AND WAS TOLD I'D HAVE TO PAY $20 FOR A SOLUTION TO MY PROBLEM AND I REFUSE TO PAY THIS.
I'VE BEEN TRYING TO FIND THE ANSWER TO MY PROBLEM ALL AFTER ON MY COMPUTER. SO FAR, NO LUCK.
IF ANYONE HAS THE SOLUTION TO THIS SCANNING PROBLEM I'M HAVING, I WOULD BE EVER SO GRATEFUL TO HEAR FROM YOU.
01-04-2011 07:01 AM - edited 01-04-2011 07:07 AM
I had the same problem a couple of months ago. I still had the option on my other HP setup so I knew it was there somewhere. If I remember correctly, I did a full re-installed of the Software, paying special that all the scanner soft ware installed. I had to do re Install more than once, I don't know why. I also made sure Adobe reader was reinstalled, and other Adobe programs I had. Hope this helps.
You are 100% correct about HP help/service stinks. I had 5 HP Computers and 5 HP Printers, I have only 2 Color HP
laserjet printers left, they will be replaced with something else when the time comes. I'm done with any HP Products!
04-19-2013 01:22 PM
Today I installed my OfficeJet5510 on my new PC- Windows7 (64b), Adobe XI.
(Everything was working perfectly on my 10 year old XP system which has Adobe Reader XI)
The HP install s/ware disk only works for XP and below- (I get an error msg when disk is loaded)
I follow the instructions on the site to get the appropriate drivers when the printer is connected.
I can print a page AND I can scan to photo types.
I have read all the various posts.
Am I correct in inferring that
- the HP Director s/ware is not available for W7 systems?
- there is NO solution to my problem?
I certainly hope that I have misunderstood the posts relate to my problem.
I thank all the respondees in advance for their assistance.