12-03-2008 10:53 AM
Device: HP OfficeJet 6310 AIO (networked over a home LAN)
Solution Center Version: 74.000.017.000
OS: Windows Vista Ultimate SP1 [all current updates]
When I had first installed the printer (and it was working..) I had noticed a feature to Scan directly to a PDF. This is HUGE for me, and is about 25% of what I need this device for. However, after having had a problem with Solution Center stopping to recognize that I had an HP device - uninstalling/reinstalling multiple times - reformatting my entire computer/clean installing Vista (twice!) - many hours researching online - reinstalling/uninstalling/reinstalling again a couple times - I now can use Solution Center again (I don't know how, but it works now...) and can scan/print fine - EXCEPT that when scanning, I do not find an option to scan to PDF any more. There are just options for jpg, bmp, tif, png, pcx, and fpx.
I swear to God, I am about to throw this thing out a window and buy a new (non-HP) printer. I have NEVER spent so much time to get a stupid peripheral to work.. I am sorry, but I am just so angry and do not want to spend another minute researching online for problems with this thing so I am going straight to posting in a forum with this problem. And, if another re-installation is the next step, I will seriously scream and go "postal".
So, does anyone out there have a simple idea or two that I could try? There are some freeware apps to scan to PDF, but I would prefer to just use the one app (and honestly it works really well.. when it works...).
Thank you for any help.
12-04-2008 12:28 PM
Wow, I thought I had HP-computer problems!
All I can suggest is when you install, make sure you are doing the Easy (Recommended) install that includles the OCR software. The OCR software is required to scan to PDF. I learned this the hard way when I tried to install without it to solve a problem (see below).
On the downside, I still have not found a way to have my C5280 AIO scan to a low-resolution, non-searchable text PDF smaller than 500 KB. It should be 1/5 of that size or smaller, but instead it's scanning at the 300 ppi resolution and bulking up the size..
12-04-2008 12:46 PM
12-04-2008 01:57 PM
12-04-2008 02:36 PM
Got mine fixed just now.
Did an uninstall of the software and then loaded it using the Custom option. Selected the IRIS OCR option and now I'm up and running.
Hope this helps others. It had me stumped since my other laptop worked fine and I know I never selected a custom install on that one.
12-11-2008 10:29 PM - last edited on 03-30-2011 06:52 PM by Katie_H
The following link may help.
Bob Headrick, MS MVP Printing/Imaging
Edit by Katie_H (3/30/11): Fixing broken link
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
12-12-2008 07:14 PM
I too have had the same problem and believe that the lack of OCR IRIS program must be installed. However, my problem is that I cannot re-install the software.
When I insert the Bundled CD it indicates that the OCR IRIS is already installed on my computer. That is not the case as earlier I had previously removed it via Add/Remove programs and it is no longer on my computer.
I have installed and un-install the printer with the entire software bundle several times, cleaned the registry, contacted HP support, and also spent many hours with no results. Is there an HP file on my computer with previous installation data that I can delete so it won't believe that the IRIS is still on my system? Any help would be appreciated.
12-17-2008 08:24 AM
12-17-2008 12:32 PM
01-25-2009 06:36 PM
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax