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01-30-2012 11:41 AM
OfficeJet 8600 Pro - All in One.
I am getting black lines on scans and copies. I can follow the steps in HP Customer Care and get rid of them. Resetting the printer does this. I would like to get a more permanent solution though because it happens frequently and resetting the printer once a week is quickly becoming irritating.
If these lines can be caused by static charge - has anyone tried to ground the outside of the printer, or used some other static mitigating devices successfully?
03-20-2012 12:14 PM
04-20-2012 09:27 AM
I had this problem too. In another forum a person said they'd hooked up the HP 8600 to their Mac and so I thought, oh, maybe that's it and then had success printing, no lines, from my HP. BUT even there sometimes I'd get the black lines! I changed the color paper setting to "Other photo" (because I wanted to use cheap, but good quality Kirkland paper from Costo). NO LINES! I was going to bring this printer back, but now do not have to.
I'm going to keep researching re: the MAC problem, it may have been I hadn't set the paper choice right there, too.
It's good the ink cost per Consumer's Report IS low because I sure wasted a lot figuring this out.
Hope this works for you and others!