OfficeJet Pro 8600 scans a full page of garbage lines

[seanrthomas]

Hi all,

I've only recently tried the copy and scan functions of my OfficeJet Pro 8600 all-in-one.  Every scanned document comes up as a page of garbage lines (see attached).

I've tried the re-calibration during a cold boot, attempted a firmware update (already up-to-date), have cleaned all of the glass on the device and have tried every other fix listed on HP's generic scan troubleshooting page.

Any ideas?

Cheers,

--Sean

[seanrthomas]

To clarify, this issue occurs using both the document feeder and using the flatbed.

[ashlee214]

I found another post (http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/hp-officejet-pro-8600-scans-a-dark-page-of-... ) that suggested plugging the printer directly into an outlet - not a surge protector. I was having the same problem with scanning and copying in color and that fixed the problem for me. Good luck!

[seanrthomas]

Nope.  Didn't work for me.  Plugged right into the wall and the same effect.  I guess HP should expect my call when I have the chance.

[fernandohrosa]

Hi,

Did you get any progress with that? I'm having exactly the same issue here.

Fernando.

[Travis_C]

Hello everyone

Has anyone tried updating the firmware yet? Let me know if it helps resolve the issue.

Officejet 8600 Firmware