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rdhnick
Posts: 14
Member Since: ‎05-13-2012
Message 1 of 3 (2,914 Views)

Officejet 4500 G510g Can't Scan

HP Officejet 4500 Model G510g won't scan. Use Windows 7 64-bit OS. WHwn I press scan button it says  "no scan options". I uninstalled software and downloaded full feaure softwatr. still the issue. I ran HP Scan Diagnostic Utility 4.2 and it does connectivity and device manager, but hangs up on driver....says "scanner not responding". Help.

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rdhnick
Posts: 14
Member Since: ‎05-13-2012
Message 2 of 3 (2,901 Views)

Re: Officejet 4500 G510g Can't Scan

I tried the Trend Micro hot fix as that is my security software, but while downloading the hot fix, it came back with a failed installation?!?! Is this still the correct hot fix, as I see it was posted 1 year ago now? Thanks.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 3 of 3 (2,883 Views)

Re: Officejet 4500 G510g Can't Scan

Refer to http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/OfficeJet-4500-Scanning-Problems/m-p/150455...

I am an HP employee.

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