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10-21-2011 12:20 PM
I fixed the ""No Scan Options" issue on my 4500 printer. Twice.
First I went to the /Programs/HH/HP Solutions Center menu item and did a scan-to-file which worked but STILL left the printer's menu without any scan options. Hmmmmm.
Next I downloaded from HP a program known as HPPDU.EXE and ran it. This "HP Printer Diagnostic Utility 4.1" found a couple of problems on it's own, fixed those, and then gave me an opportunity to put a SCAN DOCUMENT menu item on the printer's menu under the SCAN/COLOR option. This printer-menu item works and it is STILL ON THE PRINTER. woot!
(HPPDU.EXE is available through HP or http://mytopfiles.com/programs/file/HPPDU/427378.h
11-29-2011 09:33 AM
I started out with the error about "No Connection".
Here is what I did to get my scanner up and running...
I followed the advice of one earlier poster in this thread, and did a Google Search on "CPE_SCAN_DESTINATION_UPDATE_hpcom_001_003.exe" (Note: Ironically, couldn't find it on HP's site at all)
I downloaded the file from the first link that came up (AVG virus protection said it was ok).
I can't say for sure that it had any effect, but after I ran the file and tried to scan, the new error was, "No Scan Options".
So, I did a Google search on that for "hp officejet 4500 no scan options".
An hp link/page told me to download the "HP Diagnostic Utility" to take care of this error. And it worked !!!
The diagnostic utility takes a a few minutes (5-15?), but is very thorough and keeps you posted each step of the way.
I ran the diagnostic both for my USB connection, and Wireless connection. The USB diagnostic ran flawlessly.
Part way through the wireless diagnostic, I decided to unplug my USB cable (to make sure it was "really" doing the wireless thing). Weirdly, that worked up unitl the diagnostic failed on the last item "Front Panel Options" (which should have been the easiest thing, I thought). So, I re-connected my USB cable and re-ran the diagnostic, and it worked great.
Of course, for the "test scan" at the very end, I did disconnect the USB cable to make sure the scanner was communicating with my laptop "wirelessly". ;-)
Thanks to all who contributed to this thread! This thing has held me up for weeks... but no more! :-)
11-29-2011 01:46 PM
I went a different route. After trying tech support several times, took the 4500 back to Office Max and they gave me full credit on Kodak all in one. Wanted to keep the HP family in tact, but as the 6500 and laser 1200 die, probably won't go back to HP. Had similar problems on 6500 install two years ago. Too bad - good ink management, lower cost ink, and two sided printing and wireless. But still goes to sleep and has to be restarted to wake up.
12-05-2011 12:16 AM - edited 12-05-2011 12:18 AM
try using paint program(windows default included) and then use scan for printer camara option and it would work. It work for me just fine! Having the same problem as the other guys and i would like to share What i think Thanks.
12-27-2011 06:58 PM
Found an easy solution for those still having issues :/
Ive had same issues using the "SCAN" options on the printer, just says theres no options to choose from or none detected dsajksajkgasdjkdfskjgd (raging)
Found a way basically this...
Just import the image from an existing program like PAINT or something, photoshop ect... aye...
Had issues myself and this is the only way it worked for me. Just make sure your Printer is connected via USB not wifi. HP really needs to have better drivers or SEPERATE scanner/printer driver things so we can just scan from the Printer and not "manually" control it from a Computer... WIFI... Anyways, thanks and keep up the support! Go forums
Sorry if my english/grammar is not too good not my best language