08-05-2009 12:39 PM
My OfficeJet 6310 prints, copies, and faxes, but when I try to scan I get this message:
"An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again"
I've removed and installed the software several times....still getting this message when I try to scan.
Telephone reps from HP haven't been able to help either.
Is there anyone out there who knows how to diagnose the cause of this problem and fix it?
08-07-2009 02:26 PM - edited 08-07-2009 02:29 PM
I am having this problem as well, on a network connected 6310, the desktop computer being a Sony Vaio VGC-JS1E, running Vista Home Premium SP1. I can scan in "native" mode, using the network address, but, of course, I can only get black and white documents, and not colour.
I have tried all the checks and processes suggested by HP, and others, but I still cannot get a satisfactory result.
I had this all-in-one working perfectly for a couple of years on XP driven desktops, with never any problems.
09-26-2009 05:33 AM - edited 09-26-2009 05:33 AM
I am having the exact same problem and I am using xp.
I assume you guys connected via ethernet?
09-30-2009 10:36 AM - edited 09-30-2009 10:40 AM
I've cracked it! well if your connecting via a network!!!
There was indeed one hint to what was going wrong though. When you click on “Network Settings” in the so called 'soloution center' it brings up a web browser with something along the lines of 'http://hp001cc44db0f4' in the address bar, but nothing loads up except a dns error. I'm not sure what the hell this is but I know it has something to do with your hp devices mac address.
Well the HP Software is trying to communicate with the printer. And it is using it’s hostname instead of it’s IP, which of course should work, but for some reason doesnt.
Easy fix. Go to C:\Windows\system32\drivers\etc\ and edit the file called “hosts”.
At the bottom add a line like the example, where the ip is the ip of your printer on your network (check on the printer or on your router, in my case its 192.168.0.113) and the hostname is where the HP Software tries to send you when you click on network settings.
so this is what I added to the host file (without the speechmarks):
Voila, it works!
That was a bit of a hassle just to get an out of the box, brand new multifunction working. And I still dont understand why it sudennly stopped working!
10-26-2009 08:59 AM
I tried the method listed above - it would not work for me.
I tried using VueScan, but it would not work with the document feeder, so that was a waste of money.
I have, however, found a solution, and it is called Windows 7.
The HP software for the 6310 for Windows 7 works perfectly with Windows 7, and the Officejet is now working and behaving itself perfectly.
Thanks for all your suggestions.
11-30-2009 07:34 AM
11-30-2009 12:46 PM - last edited on 04-18-2016 11:14 AM by OscarFuentes
ls try this web page instructions :
Edit by Katie_H (3/30/11): Fixed broken link
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax