Officejet 6500 E710a-f: crashes on copy

[Parkwijk]

Hi,

everytime I try to copy something on my Officejet, it crashes completely.

I have to unplug it before I can start working again

[Technowolf]

Hi,

This issue could be related to power supply.

Try connecting the printer to a different power outlet.(Wall outlet) and try copying.

Please check this following doument.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01330181&tmp_task=solveCategory&cc=us&dlc=en&ju...

Regards

Charles Thangaraj

Say Thanks by clicking the kudos star.

[Parkwijk]

I changed the outlet (from a power strip to a wall outlet), but it did not solve the problem.

The screen says "Copying page 1/1", but nothing happens. If I press the red cross to cancel to process, the machine gives a blank paper.

The screen then says "Copying cancelled" and the machine crashes.

[iha]

Hi,

Did you try printing ? Does the crash happen when you try to print ?

Regards,

IHA

[Parkwijk]

No. Printing, faxing and scanning works fine.

It is only copying that gives a problem.

Obviously, we can not give print orders while the machine is "cancelling the copy job"

[iha]

Since when are you facing this issue with copying and did you change or update anything on the printer ?

[Parkwijk]

I did not change or update anything on the printer and, as far as I know, we always had these issues.

[iha]

Ok then can you please try copying again and this time lift the lid and see if the scanner light bar is moving or not .If this is fine then please try to do a firmware update from the printer and if still the issue persists we can do a semi-reset of printer.

IHA

[pcwizard · Accepted solution]

Hi

Run the following firmware update below.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89922-3&cc=us&dlc=en&lc=en&...=

[Parkwijk]

I tried to update the firmware via Webservices, but the printer can not make a connection with the internet.

It says that I should enter the proxy, but I am not behind one.