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prt Student
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prt
Posts: 1
Member Since: ‎06-07-2010
Message 1 of 2 (1,837 Views)

Officejet 6500 wireless scanner not working with Windows 7 | 64 bit OS

I downloaded the new drivers for Windows 7 and the printer works but the scanner is giving me a message to update LCD display which I do but it doesn't seem "to take" and definitely doesn't scan.  Help! 

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green_apple
Posts: 64
Member Since: ‎03-31-2010
Message 2 of 2 (1,802 Views)

Re: Officejet 6500 wireless scanner not working with Windows 7 | 64 bit OS

To update your LCD scan display:

Open HP Solution Center

Go to Settings

Click Scan Settings

Click Scan to Setup

Click Update the Device

 

What is the exact error message displayed and when does the error displayed (is it after you press Scan Picture/ Scan Document?)

 

 

 

I work for hp but my statement above is my own, not of hp
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