Officejet 7400xi won't scan/feed documents fully (470 Views)
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printer_7410
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Member Since: ‎03-23-2010
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Officejet 7400xi won't scan/feed documents fully

I have an Officejet 7400xi all-in-one that will only now copy.  When I try to use the document feeder or attempt to fax or scan anything, the document fails to go through the feeder all of the way and the printer makes a horrible "whirring" sound.  The paper begins to load through the feeder, but won't finish being fed all the way through.  I have cleaned the rollers and assembly of the doc feeder as suggested on HP's website, but no luck.  I get a scanner failure message, but the scanner arm moves and the light is still going on.  I am having no issues using the copy feature at all - still works perfectly fine.  Anyone experience a similar issue?  Help!!

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