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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-13-2014 03:52 PM

HP Recommended

I have officejet 8600 pro premium.

 

When I print or scan from the document feeder, there is a line down the right side of the print or scanned document, about one inch in from the edge of the page.

 

The line does not appear when I use the flat bed.

 

It does not leave a line of the original - just on the copy or the scan when I use the document feeder.

 

It happens when I scan from my computer or copy at the printer display when I use the document feeder.

 

I just noticed the issue today.   It was working fine yesterday

 

Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2014 04:33 PM

HP Recommended

That means there is a spot, (dirt or stain), on the ADF scanner glass. Try clean the ADF scanner glass with lint free cloth. The ADF scanner glass is at the left side, under the ADF.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

View solution in original post

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4 REPLIES 4

‎08-13-2014 04:33 PM

HP Recommended

That means there is a spot, (dirt or stain), on the ADF scanner glass. Try clean the ADF scanner glass with lint free cloth. The ADF scanner glass is at the left side, under the ADF.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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‎08-13-2014 07:36 PM

HP Recommended

Couldn't find the KUDOS STAR but you certainly deserve one.  It was perfect.  I had been focusing on the flatbed glass and completely overlooked the ADF scanner glass

 

Thanks again

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‎10-17-2016 05:53 PM

HP Recommended

I have this same problem, but the debris is on the INSIDE of the glass.  I guess I have never used the doc feeder to scan before so I never really noticed it.  Is there any way to clean the insode of the glass?  It doesn't look user-servicable...

 

Thanks in advance for your thoughts.

 

Dogulas

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‎10-17-2016 07:20 PM - edited ‎10-17-2016 07:22 PM

HP Recommended

 

 

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