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Student
Posts: 1
Member Since: ‎04-25-2009
Message 1 of 40 (92,793 Views)

Officejet J4580 Printer/Scanner "No Scan Options"

I purchased an HP Officejet J4580 All In One Printer. Everything works great except the scanning feature.

 

When attempting to scan the following error message occurs:

"No Scan Options. Refer to device documentation to troubleshoot."

 

I uninstalled and reinstalled the software, but no luck scanning to my new computer (HP Pavilion a6750f).

 

Any ideas to resolve would be appreciated.

 

bayareaboy

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 40 (92,790 Views)

Re: Officejet J4580 Printer/Scanner "No Scan Options"

[ Edited ]

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=us&lc=en&dlc=en&product=3645100&tmp...

 

 

Edit by Katie_H (3/30/11): Fixing broken link

 

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Student
Posts: 1
Member Since: ‎04-07-2010
Message 3 of 40 (89,145 Views)

Re: Officejet J4580 Printer/Scanner "No Scan Options"

Help - can't seem to get the scan option of my HP J4580 all in one to work.  Misplaced my documentation.  What do I do?

Intern
Posts: 26
Member Since: ‎04-07-2010
Message 4 of 40 (89,122 Views)

Re: Officejet J4580 Printer/Scanner "No Scan Options"

  1. On the Windows taskbar, click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center . HP Solution Center opens.
  2. Click Scan Settings .
  3. Click Scan to... Setup .
     NOTE: It might take several minutes for the list to populate.
    If the appropriate programs are already listed as scan destinations, discontinue this procedure. You must reinstall the software.
  4. Click each program to include on the Scan To Destination list.
    Figure 2: Add destinations
  5. Click the Add arrow. The program listing moves from the left side of the screen to the right.
  6. Click OK .
  7. Attempt the scan again. Try to scan from Solution Center if scanning from the control panel is unsuccessful.

 

THIS IS THE ONLY SURE SHOT SOLUTION !

PLEASE FOLLOW IT STEP BY STEP FOR 100% RESOLUTION

am working with HP Suport but views expressed by me are personal & not of HP
Student
Posts: 1
Member Since: ‎06-17-2011
Message 5 of 40 (74,427 Views)

Re: Officejet J4580 Printer/Scanner "No Scan Options"

Thx for the info Top Student!  I unplugged the printer power cord from the back of my computer and plugged it back in-in the front.  Now my scanner works.  Possibly a faulty plug  or faulty usb plug terminal.  Good luck:smileytongue:

Student
Posts: 1
Member Since: ‎08-28-2011
Message 6 of 40 (70,626 Views)

Re: Officejet J5780 All-in-One "No Scan Options"

please tell me what I can do, I need to use my scanner

 

Honor Student
Posts: 2
Member Since: ‎01-26-2010
Message 7 of 40 (68,947 Views)

Re: Officejet J5780 All-in-One "No Scan Options"

im running this printer on windows 7 as well and have found that the scan button on the unit is a headache. However I did discover if you go to the "HP IMAGING & PHOTO GALLERY"  software, click the "SCAN" icon.....it will scan. thats how I got it to work....hope it helps.

Student
Posts: 1
Member Since: ‎09-29-2011
Message 8 of 40 (68,534 Views)

Re: Officejet J4580 Printer/Scanner "No Scan Options"

I have a MacBook Pro and I need to scan documents, however I am receiving a error message  "There is no Computer connection.  Refer to Device Documentation"  I can see the scanner on my control panel and it is there with a scan button, and I am connected with the USB Cord, but I am still getting this message.  Please help.

 

Deb

Student
Posts: 1
Member Since: ‎12-05-2011
Message 9 of 40 (65,140 Views)

Re: Officejet J4580 Printer/Scanner "No Scan Options"

No sca option .Refer to device documentation to troubleshoot.Press ok.

Student
Posts: 1
Member Since: ‎12-21-2011
Message 10 of 40 (64,241 Views)

Re: Officejet J4580 Printer/Scanner "No Scan Options"

I tried everything here, turns out if you just Open the HP document manager and click on "Scan", it will scan.  If I try to scan from the printer/scanner it gives me the "No Scan Options" message.  Very frustrating but atleast it works. 

 

The diagnostic tool also says I have no connection to a computer even though it prints fine and will scan from the HP document manager.

 

 

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