Post new question
Posts: 1
Member Since: ‎12-30-2009
Message 1 of 1 (388 Views)

Officejet Pro 8500 Copy Problem

[ Edited ]

When I try to copy a text page using the glass plate or the feed tray I get a page with 2/3s all black, 1/3 all white and no text.

I am using Win XP Pro.  I have no problem printing documents from my computer, so the printer is working and the print cartridges are good, but the copy function seems to be "blocked" somehow.  My connection to my computer is via USB cable.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation