Officejet Pro 8600 Dark Line on Documents (4341 Views)
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Student
pensacolabchmom
Posts: 1
Member Since: ‎02-21-2012
Message 1 of 4 (4,341 Views)

Officejet Pro 8600 Dark Line on Documents

There is a dark line on my scanned and faxed documents.  This happens after I send original thru the ADF (automatic document feeder).  I have aligned the printhead and cleaned the printhead.  Need Help!

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 4 (4,327 Views)

Re: Officejet Pro 8600 Dark Line on Documents

Hello pensacolabchmom

 

Please try the following article. It may help resolve your issue.

Lines or Streaks in Scans

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Top Student
TXranger55
Posts: 7
Member Since: ‎06-01-2013
Message 3 of 4 (1,965 Views)

Re: Officejet Pro 8600 Dark Line on Documents

I have a brand new 8600, so NOTHING is dirty on the scanner side.  Color works fine... Grayscale or B/W ALWAYS has lines in it.  AND it doesn't matter whether I scan/print or scan to PDF from my PC.

 

The problem is in the onboard scanning software/firmware. 

 

I have checked my drivers and firmware and they are both up-to-date.

 

THIS IS ABSOLUTELY UNACCEPTABLE. :smileymad:

 

My 6 year old All-In-One always worked fine.  I scan large volumes of Navy Cruise Books and post them for viewing to my shipmates.  I always scanned in Grayscale since the file size is much smaller than color scanning. 

 

This problem MUST be addressed and fixed.

Student
shaun45
Posts: 1
Member Since: ‎08-30-2013
Message 4 of 4 (1,421 Views)

Re: Officejet Pro 8600 Dark Line on Documents

[ Edited ]

Brilliant worked for me Travis_C :smileyhappy:

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