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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎04-21-2012 04:23 PM

HP Recommended

I just bought an HP Officejet Pro 8600 Plus and it seems to work great at printing; however, when I tried to copy something, the copy came out with black streaks that nearly render the print illegible and are the most dark/condensed towards the left hand side of page.

 

How do I fix this problem? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2013 10:41 AM

HP Recommended

 

@Imagehappy, do you have the 8600 plus or a different version of the 8600? 

 

The reason for the question is because I want to give you a link to update the firmware. 



Also, remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

 

I really appreciate it!

 

Thanks!

 

View solution in original post

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61 REPLIES 61

‎04-22-2012 11:15 PM

HP Recommended

Hi,

 

It could be due to the scan calibration issue during power on.

 

Power off the Printer, make sure scan lid closed properly. Now power it on, it will do scan calibration.

 

Now try to do the copy and see the results.

 

Hope it will help you.

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

2 people found this reply helpful
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‎04-24-2012 06:25 PM

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The restart worked for me... Thanks!
1 person found this reply helpful
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‎05-21-2012 11:16 AM

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Restart worked great.
1 person found this reply helpful
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‎05-27-2012 11:05 AM

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Yep......fixed problem!
1 person found this reply helpful
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‎08-28-2012 11:51 AM

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Thank You!!! Yes this worked!
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‎10-07-2012 01:12 PM

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When I scan a page the resultantant scan shows a thick black line through the page being scanned. Why? And how do I fix this?

 

Jeff

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‎12-14-2012 06:05 AM

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THANK YOU!
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‎12-17-2012 01:49 PM

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When I scan and copy the result is a page of multi colored streaks.

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‎12-18-2012 07:47 AM

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Here is a link that will assist you all.
http://goo.gl/b735M

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
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