Officejet Pro 8600 Plus keeps hanging during scans (180 Views)
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Top Student
slg3j
Posts: 6
Registered: ‎03-11-2009
Message 1 of 2 (180 Views)

Officejet Pro 8600 Plus keeps hanging during scans

Just bought new W8 computer and installed my printer and updates.  Everything worked fine for 3 days, but now my scanner stops working before the whole document finishes.  I am using the Scan to Email as PDF function.  My resolution is already set low.  Everything is text based, black and white.  Any suggestions?

 

Thanks,

Stephanie

Regents Professor
AlwaysNeon
Posts: 4,377
Registered: ‎11-28-2011
Message 2 of 2 (162 Views)

Officejet Pro 8600 Plus keeps hanging during scans

First, try running the Print and Scan Doctor from HP which can help diagnose and fix small issues, here is a link to that document:

http://goo.gl/u3jDE

If that does not work, go through your computer and perform an uninstallation, and reinstall the printer from the download in the link below:

http://goo.gl/RDJR0

Let me know what happens, and have a great day!
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