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Sheckaman
Posts: 2
Member Since: ‎06-02-2012
Message 1 of 7 (4,078 Views)
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Officejet Pro 8600 can send faxes but not receive them?

I recently purchased the Officejet Pro 8600 and fax sending function works fine but it will not receice. Any thoughts why?

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 7 (4,067 Views)

Re: Officejet Pro 8600 can send faxes but not receive them?

Hi Sheckaman,

 

Follow the steps in the document below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Sheckaman
Posts: 2
Member Since: ‎06-02-2012
Message 3 of 7 (4,061 Views)

Re: Officejet Pro 8600 can send faxes but not receive them?

I tried all of the solutions listed on the document, still with no success but found a link for HP to diagnose problem and it turned out to be my firewall settings were too high. Thank you for your help!!

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 7 (4,060 Views)

Re: Officejet Pro 8600 can send faxes but not receive them?

Hi Sheckaman,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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tedcrespo
Posts: 1
Member Since: ‎10-27-2013
Message 5 of 7 (2,461 Views)

Re: Officejet Pro 8600 can send faxes but not receive them?

Any feedback will be much appreciated. Thanks.

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 7 (2,451 Views)

Re: Officejet Pro 8600 can send faxes but not receive them?

Hi tedcrespo,

 

Please provide additional details.

1. Problem Description
2. Printer Model
3. Operating System (including service pack revision)
4. Connection Method - USB, Hardwired LAN, Wireless?
5. Error messages - on printer screen and/or computer, any blinking light patterns.

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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Honor Student
LIW
Posts: 2
Member Since: ‎01-21-2014
Message 7 of 7 (1,841 Views)

Re: Officejet Pro 8600 can send faxes but not receive them?

Thanks.  I did try all of the optons except using a DSL filter.  I did not have one previously, and the fax worked for almost a year.  Not sure if getting one now will fix it but can try.

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