03-26-2013 06:38 PM
Getting very frustrated with this. Scan to computer is enabled in the software. I am running MAC OSX 10.8.3.
When I click on Scan to computer I then follow the prompts to save to pdf, I choose the name of my computer Macbook pro etc and hit scan. It then says "preparing to scan" for 30 secs and then I get a "scan unsuccessful" msg on the screen of the Officejet and says its unsusscful due to one of three things.
Connection to computer is lost
scan application on computer is currently in use
OCR application on computer is not installed on computer
see computer for details
Here is the kicker. when I go to the HP software, it says scanner is enabled etc. and the name of my computer is correct. I can then do a test scan and it scans the document just fine everytime. as a matter of fact, this is how I scan, it just adds about 10 steps to each scan wich is a PIA
when I first set the printer up last year, I could scan to computer and did all the time, now I can't very frustrating. I use the scanner daily for my job.
HP is connected wirelessly. I can print from any program on my computer etc.
I am completely confused as everything else seems to work fine.
03-28-2013 04:20 PM
I would recommend repairing the disk permissions to see if that will help resolve your issue.
To do so, perform the following steps:
04-01-2013 05:24 PM
I am having this same problem (I also have Mac OS X 10.8.3), but the printer is not even identifying my computer on the network.
Under "Scan to Computer" I have checked "Enable Scan to Computer" but my computer still is not showing up. I hardwired via a USB my computer to the Officejet Pro 8600 Plus and that did not work either.
04-01-2013 05:28 PM
I would recommend repairing the disk permission as that has resolved similar issues like this in the past.
04-01-2013 05:36 PM
04-02-2013 02:57 PM
I have uninstalled and reinstalled the software on my computer twice, but it still is not working.
I also tried connecting a USB from the printer to my computer, but that did not work either. The wierd thing is, I can scan wirelessly via "HP Scan" on my application list, but I can start the scan from the printer options panel. However, other people who also have a mac and are running the same software on their computer can.
Any more advice?
04-02-2013 05:23 PM
Wait, which one is it that you can and can't do? I think you missed a 't in there somewhere, lol.
If it is the software scan that you are unable to do, I'm digging a little further to see if I can find a resolution for you.
If you did mean that you are able to scan from the front of the printer, what application opens up on your Mac when the file is finished scanning?
04-03-2013 12:11 AM
I get a communication error. I uave uninstalled/installed the hp software. Restarted the computer and used disk first aid to repair permissions. I have a mac os10.8 and cannot scan to the computer
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax